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magenta9592280
Network Novice
Joined 6 years ago
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Adding phone protection without my authorization
Please advise on who I need to speak with to get the remaining amount of money that I paid for phone protection service that I did not authorize. The branch in Palos Heights Illinois added it without my permission. T Mobile is getting away with unethical pratice due to paperless billing an autopayment processes. I talked to customer service, and he refunded 3 of 24 months. I understand that I am supposed to be watching this, but it should NEVER have automatically started. A Gatcha tactic, very unethical.172Views0likes1Comment