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lsu-tiger
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Joined 9 years ago
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Re: My caller ID is wrong for outgoing calls
I contacted them through text today and after about an hour of texting and holding the rep said it had been escalated and would be fixed in 5 days. Well, it was fixed within 5 hours! I was SHOCKED! I've heard all about T-Mobile's issues with billing, credits, etc. so I figured this Caller ID issue was just another in the list of things they don't get right often. The rep did say the first rep did everything right but for some reason it didn't go through. Not sure what was done today to make it work but I am like you, in all my years with AT&T I rarely, if ever, had any issues where I needed to contact them. If I wanted to change Caller ID, I just did it on their website inside my account and it was updated within a day or less. I never had my bills goofed up because of straight deals or specials. I'm on my 2nd bill with T-Mobile and they've already missed 1 month of the free line. They got it right the first time but not the second. Go figure.... I'm saving enough over AT&T to put up with these hassles but will see how long I can handle it combined with less coverage in some areas compared to AT&T.53Views0likes0CommentsRe: My caller ID is wrong for outgoing calls
Did your caller ID get fixed? I texted with support on 4/5 about no name showing up for caller ID and here 2 weeks later still not working so texting with them again in hopes it'll get corrected this time. AT&T was so much easier. Update it on the website and it's show up properly in a couple days.53Views0likes0Comments