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Kk617
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Joined 2 months ago
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UPS broke trade-in, T-Mobile said too bad
I finally upgraded my pixel 6 phone and got a notification. That I wouldn't be getting the trade in deal because the phone was broken. It was not broken when I sent it back. After calling they sent me a picture and the screen has chunks missing out of it. They said they spoke to their warehouse and the box wasn't damaged though when I informed them that the device wasn't sent back in a box but a padded envelope, they glossed over that. As a 20 year customer I am now being told I owe them $500 and no one will actually help me I am just being accused of lying. I am incredibly frustrated and just want to bring attention to this.106Views0likes0Comments