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kjm
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Joined 3 years ago
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I Want My Promised Rebate
I switched to T-Mobile Internet in November - at the time I was told to follow the instructions to submit for a $200 rebate. When I did that, it showed $100 - but I thought that was just an error. I got confirmation on Nov 25 that the received the submission and it would take 6 to 8 weeks for processing. After 8 weeks I received an email that the reward for $100 was complete and there was a link to retrieve it. Well, like others, the link said there was an error, so try again. After a day of messing with that, I called customer service and this friendly peppy woman said she’s take care of everything and she could send me a plastic card rather than mess with a link. Sounded great to me - she said I’d receive it in 10 to 15 business days. Well, that time has come and gone and still no rebate (that was to be $200 and has been reduced to $200 and then never available. It’s clear that the rebate is just a fraudulent way for T-Mobile to attract customers and the never pay. While I’m very happy with how the Internet gateway is performing, I am completely disillusioned with T-Mobile as a company. From looking at this forum, I am not the only one.175Views1like2Comments