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KevinShah
T-Mobile Employee
Joined 3 years ago
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Re: syncip kids, new watch not checking off tasks
Hi there, Can you please shake your phone and send us a big report with the additional details of the experience. Please share with us what task(s) your kid could not check off on the watch and what time have you tried to do so. This report will also allow us to see what might be wrong with the tasks and why it may not allow you to edit the title. Please keep in mind that the tasks cannot be checked off prior the start time but can be checked off any time after the start time. Thank you for your patience and understanding! SyncUP KIDS Team49Views0likes0CommentsRe: Sync Up Kids Watch not charging after April update unless rebooted
Tyson, Sorry for your experience. That is not our expectation. Could you please email us at skw-feedback@t-mobile.comwith your watch information so we can investigate and see how we can support you. Thank you for your partnership and support. SyncUP KIDS Watch Team58Views0likes0CommentsRe: SyncUp kids pairing with Phone App
Aell0 wrote: Brandymomnnp wrote: It never goes to the Home Screen. Only the pairing screen. I’ve turned it off. On. Restarted. I cannot factory reset. The app on my phone continually says “setting up profile. Hang tight”. I spent over 45 minutes on phone with T-Mobile. They couldn’t help. They said someone would call me back within 72 hours. Were you ever able to sync your watch? Mine is also stuck on the ‘device not activated correctly’ screen. I am unable to swipe down to factory reset. We can fix your issue. Could you please email skw-feedback@t-mobile.comwith your watch IMEI and phone number and issue details. Sorry about the inconvenience.91Views0likes0CommentsRe: SyncUp Kids stuck at loading screen
Plugging the charger into a different wall outlet/USB outlet. If that doesn’t work calling care or going to a store to exchange it is currently the best option. We hope to understand your issue soon and fix it. Thank you for your partnership and support.33Views0likes0CommentsRe: SyncUp Kids stuck at loading screen
Meiche wrote: We are having the same issue with the screen freezing and we can’t get it to power down to reboot. We have to keep waiting for it to run out of power. What screen is it frozen on? What does the watch say? If you press and hold the power button for 20-30 seconds does the watch reboot?37Views0likes0Comments