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Kennysel
Network Novice
Joined 26 days ago
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Am reaching out to you hopefully you can help - wrong information was gave to me with jump on demand plan - I went through the 18 month cycle - I was still charged a early termination fee - Tmobile expert stated that there will not be fluctuation on my bill - Supervisor told me just because the wrong info was gave to me doesnt mean we credit your account for our mistakes - she noted the account that there was a 100 dollar credit given (that was rebate promotion not her doing) - there not holding there team accountable - I was charged 3 different sales tax on one trade in - stuck with a 700 dollar bill after rebate and supervisor told me they gave me a 60 dollar credit for courtesy because I have been a loyal member - her team needs some soft skill development courses (My account need a credit of 328.00 due too the hassle and incorrect information given to me multiple times)52Views0likes0Comments