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kcjake
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Joined 2 months ago
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SyncUp kids watch activation on business acct
Upgraded phones and got kids watches from T-mobile at one of their locations within a Sam's Club. They had to order all the items. Ended up receiving our two phones and two kids watches. Was able to activate our phones even though there wasn't any instructions or QR codes provided. What is proving difficult is setting up the kids watches. Trying to follow the prompts on the watch, it wants us to open the tlife app. Problem is with a business account, the tlife app always prompts us to login to the business website, where I see no option to activate the watches. I've been on call with a rep for 40 minutes and they couldn't find a solution. Apparently I didn't have a tmobile ID even though I could log into the business account. Tried creating a tmobile ID with a different email on their advice and now the tlife app won't recognize my phone number. Been away from tmobile for 2 years and decided to come back and the app and 'business' accounts are absolutely horrible. Any luck on activating SyncUp watches with a business account or am I going to have to find the nearest tmobile store?90Views0likes0Comments