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Jerry59
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Joined 8 years ago
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Re: USAGE DETAILS NOT UPDATED
It has been 3-4 days since HEAVENM “solved” this issue. As there has been no further updates, I am within a day at best before cancelling. As much as it’s easy to say their engineers are idiots, I don’t buy that. More likely, as a lot have been saying in various threads, (a lot) more is going on here. It’s time for HEAVENM (or whoever) to provide all of us with a substantive, useful update. Will it be 2 months from now, still not working, and that ridiculous “SOLVED” is still there?25Views5likes0CommentsRe: USAGE DETAILS NOT UPDATED
I am now out of patience, and so are a lot of others here. As a test engineer, I find the way this is dragging on so long and fact issue is still "being worked on" with no credible ETR strange. Something does not seem “right" at this point as others on forum are also saying. There must be a lot of sharp engineers(?) on this and would seem a root cause/fix/solution/workaround would be found by now. The feature WAS working, then it stopped. This is a common scenario and usually means following the chain of changes to determine what likely caused issue, and a fix applied accordingly, and/or changes backed out, I need to hear something much more concrete TODAY from the T Force team on twitter or from someone higher level here on the forum (HeavenM, etc) as to what is going on. UPDATE: Just got a DM from T force team and it’s the same old same old. No ETR, no nothing. Said to use call logs on phone for now. Very helpful.29Views3likes0CommentsRe: USAGE DETAILS NOT UPDATED
MLee33 wrote: @Jerry59 Call log, like in our call history on the phone ? Are u serious 🧐.. No, is there anywhere else we can escalate this to ? Yes, They actually said I can use the call logs apps in the phones which will work “in a pinch” in the meantime. I can’t even...29Views2likes0CommentsRe: tmobile usage details is missing
So annoying. Now app shows details selection but same thing as web portal, you get "manage data" when usage details selected. Can t- mobile please, once and for all, get this handled. Per above, a number of us see this on and off it seems. Managed to view usage details on web portal maybe 3x today out of tons of tries where it shows "manage data" Occurs on portal on mobile or desktop browsers and app does same. (Chrome on Android, edge on desktop). Was perfect yesterday and have not upgraded anything on mobile or PC.46Views1like0CommentsRe: tmobile usage details is missing
Same here. Get page with manage data instead of usage page on both website (using mobile or desktop) and app. Worked 3 hrs ago. Have reinstalled app as well as cleared browser cache and removed TMobile cookies. Ps: wish I could figure out why my # appears when posting. Profile user title set and set to show in settings? Probably so simple I'm missing it.99Views1like0Comments