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is2daytuesday
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Joined 2 years ago
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Re: unable to add credit/debit card or set up auto pay
No one will see this, but I'm updating my post anyway (just in case). It took a few attempts (relatively long calls with support and escalation to a supervisor) to successfully link my Visa and set up auto-pay. I wish I were able to reveal what, exactly, the issue was and how it was solved, but I don't know! In a general sense, I can say that repeated attempts to make changes to an account (any account), add or change payment methods, add or change auto-pay, etc., within a short period may result in being locked out, so waiting until the next day may help. Phoning support (611) and asking to be transferred to a supervisor from the start (vs. explaining the issue, to multiple agents first), may be less time-consuming and frustrating. Know this : Eventually, auto-pay and linking your cc can be accomplished.116Views0likes0CommentsRe: unable to add credit/debit card or set up auto pay
Looks like the original post was a year ago but this issue is still happening. If anyone has found a resolution (or work around) for this issue, please update. Enrolling in auto-pay is not going through with my Visa. T-Mobile seems to be keeping the card details on file successfully but auto-pay payments aren’t working. Every month I have had to call in and authorize a one-time payment. What is the point of enrolling in auto-pay and keeping a card on file when I have to continue to call in every month?! I’m getting: Auto Pay or Auto Refill Processing Failed and Token Format Error When attempting to do it myself on the website. T-Mobile agents seems perplexed. Supervisors have been contacted, I’ve even had a 35-minute 3-way call with a US Bank agent, myself, and a T-Mobile supervisor. I’ve had agents swear up and down that someone will be in contact within 48 -72 hours (not holding my breath, obviously). The engineering service ticket is a joke since nothing comes of it. US Bank has mentioned several times that T-Mobile has to take the account and routing number (or else auto-pay will not work) but every T-Mobile agent has said they don’t need the information?! The only reason I have put this much energy into this mess is because I just want it corrected, once and for all. Thoughts?79Views0likes1Comment