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Flaca
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Joined 3 years ago
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why doesn't my text activity match with how many texts I've actually texted
I've been noticing the number of texts on my bill is extremely less than the number of texts I have actually on my phone. Example: for today I've only texted with the primary account holder. I'll say total of 75 texts between us. I look at the activity on the bill for today under his # it only shows we texted a total of 11 times. Under my # it shows a total of 9. And his says he texted me once at 3:41 am when he got to work. Under my # it says he texted me 4 times at different times so it wasn't duplicated. He's always used Google messages. I've always used Samsung messages but 2 days ago I switched to Google messages. I'm wondering if it's because of the Google messages app We're both using now. I'd have to back check before 2 days ago and see if that's always been an issue. Anyone else ever noticed this?2.7KViews0likes6CommentsRe: Log updates
And yet another platform voicing this complaint. It's just not worth the bill we are paying since we upgraded our phones in October, our bill WENT UP $280 MORE than the $119 we were paying before and that's with a military discount. After looking into other cell companies we decided on switching to Consumer Cellular. We can keep our #s, use our current phones and we have access to our usage details for A LOT LESS MONEY! So we're paying off the phones and switching!36Views3likes0CommentsRe: Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! When will it be fixed?
I see there are now 2 or 3 more discussion platforms about this issue and the ridiculous change they are making. It's just not worth the bill we are paying since we upgraded our phones in October, our bill WENT UP $280 MORE than the $119 we were paying before and that's with a military discount. After looking into other cell companies we decided on switching to Consumer Cellular. We can keep our #s, use our current phones and we have access to our usage details for A LOT LESS MONEY! So we're paying off the phones and switching!24Views2likes0CommentsRe: USAGE DETAILS NOT UPDATED
This is the 2nd platform voicing this complaint. It's just not worth the bill we are paying since we upgraded our phones in October, our bill went up $280 MORE than the $119 we were paying before and that's with a military discount. After looking into other cell companies we decided on switching to Consumer Cellular. We can keep our #s, use our current phones and we have access to our usage details for A LOT LESS MONEY! So we're paying off the phones and switching!29Views4likes0CommentsRe: Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! When will it be fixed?
Quick question. Are either of you the primary account holder? I'm not. And I was told, or they suggested that I login from the primary account holders t-mobile app on his phone or login using his password he uses and I would be able to access the usage as normal.20Views0likes0CommentsRe: Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! When will it be fixed?
I honestly think they should either pay for the customer's data when they go over their limit since they can't track it, or give ALL their customers UNLIMITED DATA UNTIL THEY RESOLVE THIS ISSUE!!!!!48Views3likes0CommentsRe: Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! When will it be fixed?
NOPE! Did not send it. I was texting with them yesterday and the day before throughout the day. It seems like they've purposely kept me waiting for their replies till I finally give up and then they send me a text saying they are closing the conversation because I haven't responded.24Views1like0CommentsRe: Detailed Usage Still Showing Last Month's Info 10+ days into new billing cycle! When will it be fixed?
I was texting with at least 3 techs yesterday, they told me they were updating their system. They actually have access to our usage details in their system so I asked them if they could send my call, text and data usage for this cycle to my email. The first tech sent me a list of phone numbers he typed out for me, but nothing more, then he connected me to a supervisor. They said they were going to email me what I requested within 24 hours so let's see if this afternoon they actually send it.25Views1like0Comments