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fedya
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Joined 2 years ago
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Re: Problems with linking my internet phone number to my t-mobile ID
Same problem here, t-mobile doesn’t give me online access to my account. Even though I have a t-mobile phone number associated with a syncup drive device, obviously it cannot receive a confirmation code. I was told by the support (after hours of talking to multiple people), that in order to change anything in the account I’d have to travel to T-mobile authorized center (1 hour drive for me) and present my driver id to them. This arrangement is a violation of the paperless agreement and probably some other user agreements. I don’t have energy to fight it, I’m just trying to cancel the service and account, which is not easy, considering all above.127Views0likes0CommentsNeed suggestions: blocked access to my account
Hi All: I just learned that I don’t have access to my t-mobile account anymore, since the only service I have is SyncUp drive only, and no phone lines. I lost access to bills, contracts and data usage and the only way to check info on my account is to call t-mobile and wait some time when the support call back and then they would read the info over the phone. This is what I was officially told by t-mobile support after they spent 2 hours of checking this with other departments. It’s really hard to believe that this is an official policy, especially that e-delivery implies that I must have online access to documents and bills. I told this to support, but t-mobile support was unmoved: I have to order a phone line in order to have access to the account, otherwise they would send my bills by snail mail. I think of cancelling the account, is it possible to do it by phone? Or should I write a letter? Any suggestions will be appreciated… --Theodore157Views0likes4Comments