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Fairyrain
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Joined 2 years ago
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Why is the 5G internet dropping & buffering?
I have responded to one post but want to make sure my issue is heard. I have had no trouble since signing up but the past 2 weeks have been horribly ridiculous! I have had buffering, no connection & connection without internet. Customer Support says that it is a Tech issue then Tech says it's the Engineering Dept. to let them investigate, although I was told that it is a known issue and here's a $15 credit. But $15 for 2 weeks of this? I have been taking screenshots of my speed tests which are supposed to come back at least 72mbps. Mine have been 22mbps, 7.51 and even tonight 2.38mbps. I thought this was 5G? When the t.v.'s work work & you can't go on your phone to even check your speed or go on a T-mobile site, what are you supposed to do? I am getting frustrated & having a hard time just getting to the community page to find out if others are experiencing the same difficulties the last two weeks. Please post and let me know if you are having these issues please. Thank you.303Views2likes3CommentsRe: Internet service dropping?
YES!!!! I had no issues at first, but the past 2 weeks has been horribly ridiculous! It drops connection, buffers and also will say 'connected without internet'. What exactly is that? I called customer service who said that is a Tech Support issue, well fine, then Tech says that is the Engineering Dept., they need a few days to investigate. Investigate? Why am I paying for 5G then? Customer Support & Tech had both said that this was a reported issue, so what is going on here? I received a $15 credit but how does that equal 2 weeks of this? Do yourself a favor and when they say to go to 'Speedtest.net' and check, take screenshots! I was told it should register at no lower than 72 mbps but I am getting 22 mbps and tonight was 7.51 then 2.38 mbps! Wow! No t.v.'s and can't even get on websites on our phones. It took me almost 10 minutes just to get to this page. I wonder how long it will take to post now. Good luck everyone. We apparently need it!49Views0likes0Comments