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endeavour1701
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Re: Do I seriously have to pay for service I have never used?
lucunlocked wrote: T-Mobile just sent me a letter informing me that they are now sending me to collections. It is now in the hands of the Better Business Bureau. First thing, remove the answer that has been marked as Correct Answer, because it's not an answer. Also, any contact with T-Mobile Since March 14 ? (Which is the last time you posted an update.) If yes, what did they say ? Did you push again and again ? Do you have any transcript of these conversation ? With T-Mobile, you can't wait for them to do the first step towards you! You need to step up and do harass them with your problem. And on the phone, it's kind of pointless. Now, contact that collection company, and expose the details and what they promise you, reimbursement, cancelling bills, etc... Something also extremely bothering with them, they have reduced staff for helping customers, but believe me, no reduced staff to start collections...38Views0likes0CommentsRe: Do I seriously have to pay for service I have never used?
The bill period is Feb 26 2020 to Feb 26 2020. I believe February 26 is when the service started. Since you are prepaying the plan, and postpaying the usage, this bill is a prepay for the service. The service is covering Feb 27 to Mar 26 ! Also, in your order, it seems like you already prepaid for the first month of service. So the bill you received do not make any sense. First thing, you should get refund for the SIM card, and second, the should cancel that bill (if it was on autopay, then you should receive a refund). That bill is a double charge. You ordered on Feb 25, and paid the first month, so why billing again the period of Feb 27 to Mar 26 ? Also, you definitely should get the full refund. Get intouch with the guys on facebook messenger, they can do more than the people at the phone. This is a freaking nightmare. Let us know the resolution of everything.43Views0likes0CommentsRe: Do I seriously have to pay for service I have never used?
I do not understand how they are calculating an amount of $60+tax at first. With T-Mobile, you mostly prepay your monthly plan. What is truly a postpaid is the additional charges. Technically, you should not be charged before activation of your SIM card. If the SIM card were activated even before you receive them, then it's not correct. But returning the package, without a phone call, normal that you are receiving a new bill. Normally, you should have been aware of how much you were going to be billed upfront. Regarding your experience, this is why I am always going to the store (speaking with their incompetent reps, but at elast they can tell you upfront what you are going to pay). Have you been calling T-Mobile after refusing the package from UPS ? If no, the time it's getting back, it can take time to process, and this is why you get billed again, for the following month. But $66.87 makes no sense. So, technically, you have been subscribing to a service. If you did not cancel it, then, again, technically, you should pay for that service. So, I would with no time try to enter in contact with them through their T-Force, using Facebook Messenger (open the facebook page of T-Mobile, and click to send a message through Messenger), and explain the situation. They may be able to work something for you. FInger crossed. If you are calling their team of expert, at first, they are far to be expert of anything, they may be rude, and of course, nobody is going to solve your issue. Good luck.39Views0likes0CommentsRe: Apple Trade In Program vs T-Mobile Trade In Program
snn555 wrote: You owe T-Mobile the balance. You can't trade to apple till tmo is paid in full. Not 100% true. I got a replacement phone from Apple without any question. The phone was already unlocked, but I still owed money to T-Mobile. Phone has been changed, and therefore, a different IMEI that do not belong to T-Mobile. But you are right, normally, as long as you don't own it completely, you should not be able to do it.136Views0likes0CommentsRe: Would like to hear comments from people who have used either the international "Global Pass" or "Data Pass"
The choices I have are : International 1 day pass @ $5.00 (512MB for 1 day) 5GB Internation Pass @ $35.00 (5GB for 10 days) 15GB Internation Pass @ $50.00 (15GB for 30 days) All including unlimited calls during that period and hotspot feature. I have T-Mobile ONE plan. (With the One PLUS option, so, data at 256kb/s instead of 128kb/s) I am going to travel soon, and I will subscribe to the 15GB. Iàll be in asia for 15+ days. If you are getting data abroad, VoIP (What's App, FaceTime, Google Hangouts (not Voice), etc...) will work just fine. I have been doing that from Singapore without issues (voice only, no video). Unfortunately, opening a website takes forever, as downloading maps, etc... So, check what usage you really need, and see if you can wait WiFi or not for specific usage on internet. Google Maps allows you to download offline maps, which could b very useful depending where you go. Google Hangouts, it's Google Voice through internet instead of using your carrier, and it's doing the job very well. If really need an urgent call, and canàt wait to be on WiFI-Calling, then itàs $0.25/min. Not that horrible. Again, all depend the usage you need from your cell phone while travelling.21Views0likes0CommentsHow to reach T-Force ?
Hi all, I know it sounds dumb, as good as I am with technology, mobile phones, etc, the famous reach T-Force through Facebook does not mean a lot to me... To me, Facebook is personal page or business pages. Does that mean I need to follow T-Mobile official Facebook page, and then, try Messenger to speak with them ? I am very very confuse here... Thanks...Solved72KViews0likes17CommentsRe: One Plus vs Magenta Plus
I am discovering today the Magenta plans. I actually have 2 lines, T-Mobile One Military, and T-Mobile One Military Plus (option was $10/mo, not $15). SO, a total of $80/mo + $2/mo for Netflix. My understanding is that switching to Magenta will require having both lines on the PLUS or not. Which mean, in our situation, instead of paying $82/mo, we would pay $100/mo. Switching to Magenta does not allow you to mix options seems like. All depends what you need. But for the price and service, I will keep the One for now... We do need the Plus features only on 1 line. So, switching to Magenta is not the best for now. Adding a line must remain the same, +$10/mo73Views0likes0CommentsRe: Incoming numbers appear as international numbers
jorfanakos wrote: With the iPhone (and I assume other brands) - if there person calling you is in your contacts, then that contact name and contact number is displayed. If the person is not in your contacts, then the carrier caller id name will display. The reason this is relevant is because I called my wife twice yesterday back to back. The first call of those two calls displayed the name she has for me in her contacts. The second time I called, the number / name displayed +61 Australia. What this indicates is that the incorrect caller id info is being passed the second time, and hence the phone does not recognize the number in the address book, so my name did not pop up, nor did the caller id info associated with my number pop up. There is not reason for my number to show +61 Australia. The same thing happened to me. A person called me twice the other day. The first time it showed +40 Romania, and the second time it pulled the name from my address book and displayed the contact name and contact number correctly. I am on T-Mobile, the other person was not. All of the family is on T-Mobile. The problem happens regardless if someone is calling me or I am calling my wife on T-Mobile. I have iPhone 7, my wife and daughter have iPhone XR, my son has iPhone 6 ... all running iOS 12.1.4 but this problem has been happening for several months even on lower versions of iOS on all phones. This behavior is random and is inconsistent. There is no detectable pattern regardless of physical location or roaming in Canada, or the location or number or carrier of the person calling me or if I am calling them ... US to US, US to Canada, Canada to US, or Canada to Canada. The only commonality is the person experiencing the problem is a T-Mobile user. The originating caller carrier seems to be irrelevant. As mentioned above,it happens with T-Mobile to T-Mobile calls, and non T-Mobile to T-Mobile calls. Because we travel internationally so much - we almost always enter the numbers with "+" and the country code. This does not seem to make a difference in the behavior as this affects outbound calling, and the way the number is displayed when the contact name and number is displayed on incoming calls. I have opened two tickets with T-Mobile support. One for my work T-Mobile number, and the other for the home T-Mobile family plan. They are two separate plans with different numbers. I posted to see if anyone is having this problem. I saw older threads from last year with people reporting the same thing - but nothing current - so I started a new thread. So, why I say it's irrelevant because not having your name on your wife's phone is normal, there is a difference between : a: (610) 111-1234 b: +1 (610) 111-1234 [or 1 (610) 111-1234] c: +61 (0) 1111234 Case "a" and "b", your phone will recognize it. In case "c", it's a total different number. Showing these different cases is what you need to show. Talking about how the name from your contact is shown will only confuse these technologically uneducated people at team of expert... Understanding how the system works is the primary step! Just as a test, try to ask any T-Mobile member at the phone how it works, you will receive exotic answers or just none. The fact that you add the "+" for international will change nothing. You are going back to what I just explain above. This just shows that you don't understand how it works. And no, it has nothing to do with your iPhone... Have you ever tried to spend 1 full day with for example an Android phone and your SIM card in it, to see if the problem is there ? You will see that you will have the same issue... The real problem is how the number is transferred. The carrier itself can badly forward it, but it forwards also what they receive. Why do you think you receive phone calls from non-existent numbers that you can't call back, because the emitter decided to have that number shown. Then, yes, T-Mobile can decide to reformat the number, there can be rules applied. And this is what they are doing with their option CallerID, that shows the name of the caller instead of his number. In your case, it's probably what's happening. T-Mobile reformatting badly the way the number is sent to your phone. This is pretty annoying, for sure, and also, after opening ticket, you should ask for a reference number for when you call back. You should also ask for a rebate on your bill for this inconvenience that has a bad impact on your business, because you can't identify customers. This is a good reason for compensation. Good luck with your problem. I wish to read about the way it has been solved. But you may never hear how they solve it.25Views1like0CommentsRe: Incoming numbers appear as international numbers
The fact that her contact name is shown or not has nothing to do with T-Mobile, or a bug in the iPhone. It definitely comes from how you receive the number(caller ID). The iPhone can find your contact with the international or without the international code. But adding a "+" (without the 1, or any other international code) is changing the number, and this is why it's not recognize and don't show the name, because without the international code, it doesn't match any of your contact. So, having someone in your contact or not has nothing to do with your problem. You can remove this from your discussion. It's only going to confuse them. Anyway, your wife and yourself have the same carrier and plan, does she have the same issue on her phone ? Maybe if you call her ? And what about these person in Canada trying to call you both ? Bug only on your phone or hers too ? It is hard at our level to find who is responsible for the bug, but definitely not your phone. It can be T-Mobile, or another random bug between carriers, the way numbers are transferred.25Views0likes0Comments