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elwoodblues
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Joined 12 months ago
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Re: Price Lock
The part I marked red below seems important for protecting our options. From the Terms & Conditions link provided by an earlier poster: HOW CAN I DISPUTE MY CHARGES? If you have any questions about your bill or want to dispute any Charges, please contact us by visiting www.T-Mobile.com, by calling 800-937-8997 or 611 from your Device, or by writing to T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380. Puerto Rico customers may contact us at www.T-Mobile.com, by calling 1-800-937-8997 or 611 from your Device, or by writing to us at: T-Mobile Customer Relations, B7 Tabonuco Street, Suite 700, Guaynabo, Puerto Rico 00968-3349, Attn.: Customer Care Manager. If this does not fix things, please notify us in writing. Unless otherwise provided by law, you must notify us in writing of any dispute regarding your bill or Charges to your account within 60 days after the date you first receive the disputed bill or Charge. If you don’t, you may not pursue a claim in arbitration or in court. If you accept a credit, refund, or other compensation or benefit to resolve a disputed bill or Charge, you agree that the issue is fully and finally resolved, and T-Mobile shall be released from all liability regarding said dispute. Unless otherwise provided by law, you must pay disputed Charges until the dispute is resolved.33Views4likes0CommentsRe: Price Lock
As a result of my complaint to the FCC, I have learned that my two phone lines will not go up in price -- they are covered by Price Lock, just as I was told when I signed up. This directly contradicts what I was being told by T-Mobile customer service. What is not covered by Price Lock is my Apple Watch. It’s on a data rate plan that isn’t price locked. The monthly charge for that has gone up $2. I have told the FCC to close my complaint. Filing a complaint with the FCC seems to be the only way to get accurate information from T-Mobile. I suggest that you not rely on T-Mobile customer service.164Views2likes0CommentsRe: Price Lock
I updated my FCC complaint today, pointing out that T-Mobile is telling the FCC one thing (Price Lock customers WON’T be impacted), while telling its customers the exact opposite (Price Lock customers WILL be impacted). I ask that you keep my complaint open, for the reason explained below. On/about June 11, 2024, I received from T-Mobile a hardcopy of an electronic filing that T-Mobile sent to the FCC on June 4, 2024. That filing advised the FCC that T-Mobile has made adjustments to the pricing of some older rate plans (“the change”). In paragraph 5 of that filing, T-Mobile gave the FCC the following assurance: “. . . customers with Price Lock are not impacted by the change”. I called T-Mobile Customer Service yesterday, June 19, 2024, hoping to find out that T-Mobile’s assurance to the FCC is true. I spoke with “Courtney”. She confirmed that I am a Price Lock customer, but then told me that my monthly charge will go up anyway, despite T-Mobile's assurance to the FCC that customers with Price Lock will not be impacted by the change. I think the FCC needs to ask T-Mobile why it told the FCC one thing (Price Lock customers WON’T be impacted), but is telling customers exactly the opposite (Price Lock customers WILL be impacted). If the FCC does not have regulatory authority to ensure that a cellular provider complies with a guarantee to its customers, which Federal agency does have such authority? Please keep my complaint open until T-Mobile agrees to honor its guarantee to its Price Lock customers.43Views1like0Comments