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Edwal07
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Joined 7 months ago
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Re: Amazon Prime Video on SmartTV
I too have had one heck of a time trying to figure out this problem! Up until two months ago every thing worked great on my 65” Sony Bravia! Purchased in January of 2023. I have spoken with Sony, T-Mobile, and Prime Video going thru their troubleshooting to no avail! Sony said I needed to go from IPV6 to IPV4, of which T-Mobile will not do! My IPads, LG Tv work fine. The Sony takes forever to load PV. Once to the Home Screen nothing past that will work, it, try’s to load and then the “ Oops Something Went Wrong”. Over and over nothing I did helped. Until…..I used my Fire Stick or Apple TV unit! It loads and streams as usual! Here’s the rub! Why must I be forced to use another piece of auxiliary add on just to watch Prime Video? Sony, Prime Video, and T-Mobile should know the problem and join together and solve it! Sony makes a great TV but why load an App from the factory that is not working! Every other App works great with no problems! Seems like a software update or patch from someone could fix this problem! Don’t mean to harp but I have spent countless hours trying to fix the problem to no avail so it will run on the TV as designed. I will continue to use my Apple unit or Fire Stick to watch Prime Video until someone does what they should and correct this!18Views2likes0Comments