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DoNotPatronizeM
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Joined 10 months ago
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Re: Internation Service
I was working with the CEO Response personnel. Basically, T-Mobile uses cell service with French carriers. However, there is no contractual basis to ensure connectivity with T-Mobile. T-Mobile cannot provide international service directly and must rely on other carriers. I hope none of our Olympians have T-Mobile. They told me to read the fine print in their contract. They confirmed that some of the carriers in Paris are down.65Views1like0CommentsInternation Service
I have 5 cell phones on my account. I activated international coverage a week ago. NONE of my phones have had acceptable service. My phone went active when I arrived in Paris, France, last Thursday, June 20. I had service for about 2 hours. Since then, I have spend over 10 hours of my family vacation time trying to get someone at T-Mobile to address our « outage » I explained to the tech folks that my phone doesn’t work so, you guessed it, they call me on m,y phone and leave a voice mail message. When we go outside and face T-Mobile HQ in Washington, we occasionally get a whopping 3G connection for about 10 minutes. I have spent nearly 7 calls in excess of 45 minutes EACHD on hold (ok, ignore) only to have my call sent to Tech Support; then, I wait another 45 minutes to talk to someone — someone who has no idea how to resolve the problem. I reached out to Mike Sievert, CEO, and he promised me that someone would be in touch shortly. That was at 8:02 PM tonight, Paris time. It is 9:57 PM and I haven’t heard from anyone. Bottom line, I will try to be a tourist tomorrow — again with NO SERVICE. What happens if my 2 year-old granddaughter falls and needs an ambulance? Maybe I can send smoke signals.5.3KViews3likes47Comments