User Profile
cltucker
Network Novice
Joined 3 years ago
User Widgets
Contributions
Re: Visual Voicemail not working on iPhone
I tried turning off the “deposit to text” option but kept getting an error message that the request couldn’t be completed. I also just spent an hour on the phone with a rep who had no new ideas and didn’t seem to have an idea about how to “remove the voicemail to text feature on the backend.” No idea where to go next.65Views0likes0CommentsVisual Voicemail not working on iPhone
Visual Voicemail is not working for me. I have been with T-Mobile for 16 years and did not have this problem until recently. It began on an iPhone SE - suddenly stopped showing me voicemails. I tried every fix I could until finally an Apple rep suggested erasing and restoring the phone, which I didn’t want to do. Once my phone broke, however, I upgraded to an iPhone 13 Pro, and the Visual Voicemail still isn’t working. I recently resent the PIN. I made sure that voicemail itself works (pressing/holding 1 on the keypad) and when I call my own number, I hear the recorded greeting that I made. However, the Voicemail app in Phone doesn’t recognize that there is a greeting there, and can’t connect to make a new greeting. On another thread from a few years ago, a T-Mobile rep recommended “The solution was to remove the voicemail to text feature in our backend system to allow the visual voicemail to work.” Is that what I need to do, and how do I do it?2.7KViews0likes6Comments