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Circlethis
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Joined 2 years ago
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Re: Home Internet Disconnecting Idle Devices
Jndentllc wrote: I've read through many of the posts on here and I'm not seeing a real answer to this. I'm new to T-Mobile Home Internet but have many years experience in IT. I have a Samsung TV, multiple Amazon echo devices, Amazon fire TV stick, many smart light bulbs, plus my Moto 5G phone all connected. Devices seem to randomly get disconnected from the Internet and I have to reset them to refresh the connection. Most of the time it seems to be when devices are idle like the Amazon echo when not in use. However, my phone will randomly disconnect while I'm using it and I have to reset the Wi-Fi on my phone. It's not an overheating issue like many posts say. The unit has a very cool temp. As far as signal goes, I'm getting over 250mb download speed with 3 out of 5 bars. When my TV is connected I have no issues streaming high def movies. It's also not tower maintenance. That's a standard blanket excuse for when they have no answer for you. So I'm wondering if there's a back end SSL route or admin GUI to be able to adjust settings. If it's setup to halt a connection that's been idle for a certain time frame, we should be able to adjust it. Any suggestions would be much appreciated. It's not a suggestion for me... The app is so flaky... I'd love to see some sort of other options.61Views0likes0Comments