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Cholma01
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Joined 3 years ago
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Re: Wrong phone description
Having a similar issue. Upgraded 2 Samsung S22+ 256GB phones for 2 new IPhone 13 MaxPlus phones. Since we started their service the Samsungs have shown on our billing as 256GB phones, and we eventually paid them both in full and T Mobile unlocked them. When they were received at the trade-in center(a third party buyer of T Mobile phones), are now saying they have to adjust trade in value because the techs said they only 128GB. It changed trade in value $36.00 less. Called T-Mobile and they credited the $36.00 ea on our bill, but now my problem is We’ve been paying the higher price for 2- 256GB phones all along instead of cheaper 128GB. T Mobile says they won’t refund the price difference in a 256 and a 128 phone since they had no balance owed, they will only credit trade value difference. That’s bad business as I see it. We were overcharged us for what they sent to us. Anyone else had this issue?38Views0likes0Comments