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cadynt
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Joined 5 years ago
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I'm really worried! TRADE-IN ASSESSMENT - Accepted Value $0.00
Hi, I just did the most recent iPhone 12 trade-in deal to get $300 monthly bill credit. On Check Order Status page, initially it showed“TRADE-IN ASSESSMENT - Original estimated value:$78.00”. After I sent in my trade-in phone, thenI received text from T-Mobilesays “Your T-Mobile Apple iPhone 7 Plus 128GB Back - T-Mobile with serial number xxxxx has been received and is currently being processed..” Later, another text from T-Mobile says “T-Mobile promo msg: The trade-in for line xxx-xxx-xxxx is complete and will receive a monthly bill credit for the 2020 Apple Trade P16 promotion as long as you maintain edibility & service...” Now, I just received another text from T-Mobile asking me to ship my phone again!!! “Please ship your T-Mobile Apple iPhone 7 Plus 128GB Black -T-Mobile with serial number xxxxx by <mm/dd/yy> in order to receive your monthly bill credit” Freaked out, I went back and check theCheck Order Status page again, and now it shows “TRADE-IN ASSESSMENT - Accepted Value $0.00” with GREEN check. What’s going on here?! I’m super confused :-( First T-Mobile accepted my phone, told me that I will receive the credit, now T-Mobile asks me to ship that same phone again (which already in T-Mobile procession)…else I would NOT get the credit?!!! Also the Accepted Value mysteriously changed to $0??? Btw, my phone is in very good condition, no crack screen, no liquid etc.. I also turned off Find My iPhone (per T-Mobile instruction), sign out / removed from my iCloud account, reset it to factory and all that. I have done so soo many times for others, and I’m sure I know what I’m doing.I’m really nervous, as I did trade-in total 4 phones for my family. Please helppppppp!!!! Thanks!8.1KViews0likes7Comments