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buffalove
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Joined 3 years ago
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Re: Speedtests on Sagemcom using wired ethernet speeds are crippled
fjleon wrote: the arc is not newer than the sage (not that it matters). all 3 gateway models are buggy and inconsistent. however, i do not believe the arc has the ethernet speed bug Some people with the Arc also have the ethernet bug: https://community.t-mobile.com/tv-home-internet-7/arcadyan-kvd21-ethernet-46503 I’m wondering if it’s just more of a quality control issue on the ethernet.Re: Speedtests on Sagemcom using wired ethernet speeds are crippled
NickM74 wrote: Update: I finally called T-Mobile Internet support. After I described the fact that WiFi was significantly faster than ethernet with the Sagemcom the agent went away for awhile. When he returned he said that it was a defective modem and they would issue a warranty replacement. However, the replacement would be with an Arcadyan KVD21 Gateway (which he said is newer than the Sagemcom). I’ll post an update when I receive and install the Arcadyan KVD21 Gateway. I still have my original Sagemcom. The 1st replacement was a Arcadyan and had terrible 5G performance. I didn’t even bother testing the ethernet. It was returned immediately. My 2nd Arcadyan should be arriving today for me to test. I’ll post results here. Here are my current Sagemcom speeds:Re: Speedtests on Sagemcom using wired ethernet speeds are crippled
Add me to the list. I’ve had the Sagemcom since Jan 2, 2023. I can get upto 400 Mbps on wifi6 thru the gateway but will max out at 170 Mbps thru the ethernet port. Every time I contact support or T-force they say it’s not a known problem. How do I get added to the support ticket if possible?
