User Profile
Benp
Network Novice
Joined 9 months ago
User Widgets
Contributions
Re: Ring doorbell and T-mobile home internet
Just spent an hour on the phone with tmobile and ring customer service finally got the ring door bell working on our new Tmobile wireless internet. We had already up the second 2.4 ghz gateway multiple timesbut the ring app could not detectthe network.Tried entering a "hidden network" manually,it would always get stuck at 95%. Called tmobile tech, no help - but transfered me to a higher level specialist tech. Specialist tech called in a Ring tech . The Ring tech had me reboot the router and turn offbreakers and disconnect the wires to the ring door bell to properly reboot the ring.From there the new 2.4 gateway steps and set up did work. My advice- set up your 2.4 gateway, thendisconnect doorbell from power for 1 minute. If no luck call the tech hotline, ask for the higher level tech and ask them to rope in the Ring tech. It was a thing, but finally done.66Views0likes0Comments