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BanTheOutsource
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Re: How to connect with T-Mobile agent WITHIN THE USA when I call 611
How does that guarantee that the person is in the U.S.? At least over the phone it's a pretty immediate confirmation that they are not. My first question is always, "are you in the United States?". As soon as they tell me no, I ask to be connected to someone stateside. They used to comply without fuss, then they became hesitant, then downright belligerent. One year I actually had the Phillipine agent start sending me harassing and threatening text messages because he didn't like the way I answered the questionnaire, which was not favorable due to his rudeness and nasty attitude. Those questionnaires at the end are NOT anonymous! This morning (as I sit on hold for the second time for 30 minutes), I was told that I would have to re-enter the queue as they cannot connect me to the states, and she could help me instead. I insisted on being transferred. 40 minutes later, and the very polite young man on the other end (still in the Phillipines), 3 times tried to convince me that I needed to give them a chance, and refused to transfer me to anyone other than his supervisor. I will try to head down to a store. It's so frustrating. Isn't it still the law that if you request a state side customer service rep, they need to comply?48Views0likes0Comments