User Profile
Archielev
Network Novice
Joined 2 years ago
User Widgets
Contributions
Re: Visual voicemail
Same thing with me. I have a Samsung Galaxy S20 5G (~2.5 yrs old). Visual Voicemail worked fine for me until 3months ago when I had to get a new SIM card. When I try to open the visual voicemail, I got that same message too: “Visual Voicemail detecting new SimCard& can’t connect to the network” Every time I called for tech support, the person eventually says there’s a network problem, a lot of people are reporting the same problem, and it will be fixed in a few weeks. I call back in a few weeks because it’s still happening. 3 or 4 calls with at least an hour on the phone each time. The really weird thing is, my wife has the identical phoneand her visual voicemail works fine. She’s never had a problem with it. Today, as I was waiting on hold for tmobile support, I was checking this string looking for a solution and tried opening visual voicemail (one more time). Suddenly it’s working fine. No advice to give you beyond keep trying to open it, and try calling support once in a while. Maybe write a nasty-gram to customer service. Maybe they’ll give you a small credit on your account. Good luck.3Views0likes0CommentsRe: Another Visual Voicemail Saga (iPhone)
I don’t know if this is the same issue, but I’ve also been through MANY TMobile Tech calls. I have a Samsung Galaxy S20 5G (~2.5 yrs old). Visual Voicemail worked fine for me until 3months ago when I had to get a new SIM card. VVM won’t recognize the new card & just minimizes after I read the error message. Every time I call for tech support, the person eventually says there’s a network problem, a lot of people are reporting the same problem, and it will be fixed in a few weeks. 3 or 4 calls with at least an hour on the phone each time. The really weird thing is, my wife has the identical phoneand her visual voicemail works fine. She’s never had a problem with it.4Views0likes0Comments