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aqhalover
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Joined 2 years ago
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Exclusive Perks for Home Internet customers -- NOT!
On 12/8/23 I received an email with a supposedly exclusive deal for me as a Home Internet customer. The “Deals for You” were they would pay off my phone, up to $800, if I switched to T-mobile wireless, plus I would receive a gift card to be spent at T-mobile for $200 for each new line ported in from Verizon if a Go5G Plus plan was chosen. Also, my 5G Home Internet would be reduced to $30 per month. On the email it stated to call 1-800-866-2453. I did so on 12/9/23 and arranged to port 2 wireless lines and 2 watches to T-mobile from Verizon. I selected the Go5G plus 55 plan which I was told would qualify for this offer. After spending hours on the telephone with customer service I was advised I was not eligible for the $200 per new ported in line because they had reimbursed me for the amount still owing on my 2 i-phone 14s. In my opinion this was a bait and switch email if I’m not eligible for the additional $200 per line, because I received reimbursement for my telephones. Also, my bill still indicates my Home Internet charge is $50 per month instead of $30. Has anyone else been a victim of this bait and switch email?85Views0likes0Comments