User Profile
Andasibe
Network Novice
Joined 2 years ago
User Widgets
Contributions
Set up access to home internet
Fact pattern: Over a year ago I terminated T-mobile home internet when I moved and service was not available Last week I was informed that service was now available in my area Activated new tower Saturday, was told then that I would have to wait 24 hours to add this new line to any existing online accounts Today, 45 minutes into a call and still no way to add the “new” account to an already existing account. The old phone number is not recognized, the new phone number is stating it is not a T-mobile number. The representatives have tried to reset my password, get me a new email address, and on and on. They do not know that they have any other options but are “escalating”. Anyone have a resolve here? Reason for my call was that I got a bill today for $50 when it should be $30 with paperless billing and auto pay. They cannot answer the question as to why.112Views0likes1Comment