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am369380
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Joined 7 years ago
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Re: Accessing my HotSpot account from web
I don't have access to web account, and this is the problem I complained about. After finding the phone device and inserting SIM into it and chatting with T-Mobile I got 3 texts at once. But unfortunately it did not help to access my account on the web. Saturday was two days ago and I didn't hear anything from T-Mobile. It looks like accessing HotSpot account online is very unique problem and I'm the 1st customer ever trying to figure that out. Still hoping T-Mobile is the best.18Views0likes0CommentsRe: Accessing my HotSpot account from web
Yeah, I finally got contacted by T-Mobile representative which said I'm ok to go ahead and register new account, which I obviosly wasn't able to do (the error was showing that I entered invalid phone number). Reported the problem in chat. Response- please give me time till Saturday (!!!) which is five days from Tuesday. Thanks T-Mobile for unforgettable service29Views0likes0CommentsRe: Accessing my HotSpot account from web
I have prepaid 6GB for $25/month. I contacted T-Mobile person via FB- it took 2 hours to figure out the account now is locked. But when I chatted with that person- I finally received those 3 texts with the same activation code, which didn't help. The chat person said my account is locked for 48 hours and I'll have to return to check if it's working on Tuesday. I'm not sure if I can be satisfied with the way things work with HotSpot web account set up. Definitely plenty of room to grow.39Views0likes0CommentsAccessing my HotSpot account from web
I got HotSpot and it's working as it's supposed to. Now I want to access my hotsport account online, and when I'm trying creating an account for my hotsport- T-Mobile website says it sent me verification text on my hotspot number (funny, right?). Then I said ok, maybe I don't understand something - and I went to T-Mobile shop to get explanation on how it works. And they said- yeah, you're supposed to get the text. Just take out that SIM card and put it in any phone device and you'll get the text (stupid, isn't it?). I did it, and obviously my phone device didn't receive any verification texts. T-Mobile, can you prove to me you are the best? What kind of service is it???16KViews1like14Comments