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Allynn
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Joined 3 years ago
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Re: Connected, No Internet
“The 2.4 Ghz and 5 Ghz bands you mentioned are wireless frequencies used to connect your devices to the gateway. They have nothing to do with how the gateway communicates with the cell towers (usually 5G cellular or LTE)” Yes. They are different but that didn’t stop twoT-Mobile Tech peoplefrom “assuring” me that changing the wifi from 5Ghz to 2.4Ghz would solve me problem. I did. It didn’t! It is possible that, for us, the problem was an influx of tourists in the area taking all the 5G bandwidth. The real problem is that the Nokia “trashcan” doesn’t have the ability to turn off 5G and only connect LTE. In my opinion it should be able to do this automatically if it detects a poor 5G signal. At the **very** least there should be a manual way for T-Mobile (or the end user) to do this. I think I would have given the service another shot if there was a way to do this. As it is, Dad has Verizon now and the “trashcan” is winging it’s way back to Texas14Views0likes0CommentsRe: Connected, No Internet
I’m having the same problem with my 90 year-old Dad’s internet. It was good (20 mps) when I first got it for him last October. Since the beginning of July it’s been terrible. Like, 0.15 mps terrible. It’s so bad that I can’t even bring up a webpage to run a speed test. I’ve called T-Mobile tech support 4 times and I’m getting really tired of hearing their script. No internet means my Dad (who lives alone) has no TV and no phone. That’s right, the connection is so bad VOIP doesn’t even work. The Nokia unit is showing4 bars and the tower is less than a mile away. I think I know what the problem is but there doesn’t seem to be any way to correct it. The 5G signal is “poor” but the LTE signal is “excellent”. Unfortunately, there is no way to turn off connection to the poor 5G signal. I had even considered asking for a 4G router instead but I’m just going to get rid of the service. Why should I spend all my time trouble-shooting their lousy service? Fios is coming on Thursday and Dad is on a hotspot borrowed fomo the Library until then. I really wanted to like T-Mobile Home Internet and I did at first. Now, however, I hate it and I doubt I will *ever* try it again - even they get their act together12Views0likes0Comments