visual voicemail no longer shows my messages transcribed inside the app itself.
So I have been trying to figure this one out, i have call in multiple times to where eventually I gave up. I think that the voicemail to text feature is getting mixed up with the voicemails being transcribed in the actual vvm app. I paid for the feature and was still not getting the messages transcribed in the app but would receive the sms text with the transcription in my messages. Before when it was working correctly i had no vm to text subscription or feature on my account and my voicemails would show the option to play back in the vvm app as well as the transcription of the message right below the play icon. I believe the problem lies in the app software because oddly enough i was able to clear app cache and data then uninstalled reinstalled the app and when the app loaded back up and i set it up again i tested it immediately and the vm Did show with the transcription in the vvm app but sadly reverted right back on the very next vm that i received only allowing the play back to listen to message with no transcription showing inside my vvm app. for example in the images i pulled up on google shows the messages transcribed there inside the app. This is what I’m wanting my vvm app to display giving me the option to view, play, delete, save, ect. all in one app, not have to check the transcription inside my text messages app then open vvm up to delete the message or call into the vm to delete from there. Please fix this , this is still a problem and from what ive researched its been going on for a number of years now :(
Cannot Change Voice Mail Greeting
The no answer greeting fails to update. The T-Mobile process to effect a greeting change seems to work, but actually fails to work. This happened earlier this year and took 4 weeks to fix. Well, temporarily fix. The issue is back, like Chucky. Happens with 2 phones, both iPhones, Pro 14, latest IOS upgrade. T- Mobile technical support kept trying, failing and elevating to a “next” level of tech support. Finally, arrived at what was called “Level 4” tech support. The blame game on iPhone was bogus, never an IOS issue. Was fixed and good for last 2 months. Now, problem is back. How do I go directly to Level 4 tech support to work problem again?
voicemail
"Recently, I've been getting voicemails many times a day. I think it's happening every hour or less. It's driving me crazy. There's no phone call, just a notification showing up in the status bar. When I click on the voicemail, it just connects to T-Mobile voicemail, but there's no message at all. I talked with customer service, they couldn't do anything. How can I fix it
Did T-mobile stop offering voicemail to email?
I've had voicemail to email for years with T-mobile. It became unreliable about a year ago, and I recently opened a trouble ticket. Now I can only get voicemail to text, which is unacceptable. There is no option in my account for voicemail to email. Trouble Ticket # 76224582 is still unresolved. Anyone else experiencing a similar fiasco?
