trade in
About 15 months ago, I traded in my LG Optimus 90 for Nord N20. When I purchased it, the rep told me that the trade would cover the whole bill and that I wouldn't pay anything. Ever. For the phone. That was the reason we chose that phone. Now we are getting billed for over $200 for the phone, and T-Mobile is automatically taking money out of our account. A different member of my family got credit for a refund and T-Mobile automatically applied the credit to covering my phone bill. We were told that this phone wouldn't cost us anything besides the trade-in phone, and now they're taking credit and money from us. Help please.
Honor our contract
I’ve been fighting my contract for two years and every month I have to do the same as if you guys reset and forgot our agreement. My equipment bill supposed to be 1$2.50 instead of $54.45. can’t show screen shots anymore because the app is unstable now and crashes. what happened to the chat room?
Have I been scammedon the $830 promotional credit?
Can anyone explain tome how the $830 trade in credit works when you upgrade your plan to the new 5G? Surprisingly,T Mobile can not and I still don’t know what they gave me for my trade in value but it wasn’t $830. The man in the store broke it down this way… pay taxes and fees on any phone, trade in eligible device, sign up for the New 5G rate plan and we deduct the $830 from your new phone choice. You pay the difference for 24 months. So for an iPhone 14 pro max with tax and activation paid up front,That leaves a $1099 for the phone minus 830 is 269. That is roughly $11 month for 24 months for the phone. So why is the monthly $20???
T-Mobile Reneged on iPhone Trade-in
On April 1, 2023, I traded in an iPhone 11 for an iPhone 14. I did this through the Apple website because there was a $400 rebate. The Apple rebate was $180 and the T-Mobile rebate was $220, for a total of $400. The $220 was to be applied as a credit to my monthly iPhone 14 bill. Apple paid their $180, but T-Mobile refuses to pay the $220 credit. Their initial excuse was that they did not offer that rebate program. Then, they said that the rebate was only for business customers, so I was not eligible. Today, July 12, 2023, Apple told me that T-Mobile initially accepted the rebate, then rejected it because there were “Missing required carrier fields”. I don’t even know what that means. T-Mobile never told me this over the course of about 15 phone calls to them over 3 months. This is poor customer service to a loyal customer for over 5 years. I have referred many customers to T-Mobile over the years because of their quality of mobile service and customer service. I have spoken to several customer support people and their supervisors, but they keep saying that there is nothing that they can do to resolve this. Without satisfaction,I will switch to another mobile vendor.,
