Why T-Mobile still charged me after i paid payment arrangement before its due ?
Hi ! So, I setup a payment arrangement and then I paid the first,half before the due date and TMOBILE still charged me ? Does the company not understand that people are living paycheck-to-paycheck. Life happens ! Having a phone is mandatory in today's world because every service demands it ? ANYWAYS!!! I did call customer service and the repsaid " it's best not to make partial payments /pay anything , if you set up a payment plan because the system will not cancel it. " And THEY DID NOT REFUND ME EITHER FOR THE DOUBLE CHARGE. They just applied it to what I owed. Mad slick . Then also, Even tho I put a block on TMOBILE they still somehow got around and finesse their way to double charge me. I remember when , any payment made would cancel a payment arrangement.
Apple TV+ on Us: for Magenta Max subscribers! Fine Print states Apple TV app registration? How can I resolve this issue without having an Apple device to load this app? Please advise!
20220901 Redeeming this offer is more confusing that it needs to be...the fine print states signing up for Apple TV app. But it would best to DIRECT subscribers to the “Activate your Apple TV+ subscription below. I couldn’t erase this post but I figured it out myself so hopefully someone else that is confused will read this and see my STEP by STEP solution: Go to home page and scroll down to the graphic below for Activate your Apple TV+ subscription. Step 1: click on wireless link if you are a current Magenta MAX subscriber and then follow prompts. It will convert your current 1 year FREE Apple TV+ account that states you will be charged $4.99 to a credited by T-Mobile account. Instead I was pulled into the fine print graphic that states registration via Apple TV app.You don’t need to do that. Just follow the link in the Activate your Apple TV+ subscription graphic that I just mentioned above to process this new feature. Anyhow good luck to you all. Hope this helps others. Magenta MAX subcriberHow Can T-mobile get away with Stealing & NEVER resolve issues, only promising to have a Supervisor Call back but Never Do?
Wow! T-mobile is a bunch of thieves! It seems they are known to make deals in store and sell promotional offers that never seem to translate to your bill. Then they claim those offers never existed & meanwhile you are out your equipment you previously traded & now have lost the unlimited phone plans you had been grandfathered in using for previous 7 years. Only to be unable to get any manager on the phone to return your call as promised by the reps you have repeatedly wasted HOURS with on the phone! Run don’t walk - RUN away from such unethical practices! I am no reading many similar stories here online exactly asit happened to me AFTER I’ve been with the T-mobile company for 7 years + already. My account was on a set-it and forget it but we went in to purchasenew phones at Christmas. Instead of simply allowing us to buy 2 phones billed full price at $33 each per mo(to increase our bill $66 each month total) - wewere up sold a whirlwind of complicated promo dealsbased on sales promotions pressured by the store sales reps. These new promosrequired adding a new line, trading in a iPhone XR, and upgrading to the Magenta MAX to receive a BOGO phone offer & receive aSamsung Galaxy phone discount (that we weren’t even really interested in along with promotional earbuds that we knew we would never use) but we were told that this was a no brainer, since tiding their special promos,our bill will increase only $53 instead of $66 as we intended but with the promos. Claimingnow we would not only get the 2 phones, we’d get an extra phone and extra earbudsfor even LESS than the $66 we were willing to pay full price for,after thecredits were appliedon the account monthly. At checkout in the store, notonly were no earbuds insideour bag, we were charged for them on our first bill which had no promo credits and had increased $160 per month to $325. It doubled. This new bill drastically increased and wasover $100 more than agreed,plusthey turned off our Netflix & our HotSpotstopped working in this “plan upgrade!” Unfortunately I was hospitalized with Covid immediately after Christmas and the overage billing went on for months while I was unavailable to reach out and it continued to be auto-draftedfrom our bank just as it had on our account for 7 years, never once being late. After months of overcharges myhusband tried to call on my behalf while I was still on a ventilator knowing the company wascharging more than we were promised and we received far less than promised. They would not give him access to the account to discuss. After 5 months I was well enough to tend to this matter on my own & inquired why I was being over charged for both all new iPhones with no promotion credit being applied and why I was being charged for the two earbuds that were not received & my plan was increased for no benefit & I’ve now paid $500+ in overpayments! it took repeated phone calls but in June a rep was kind enough to walk through the entire mess and wasaware that errors were made & promised a called back from a supervisor. One did call me backand claimed they will take care of the errors and we itemized the over charges but promised another call back 24-48 hours to determine the exact amount of the credit. I never received that call back and instead of receiving the near $600 in overpay credits, I was yet againauto-deducted for the erroneous overcharges of$325 month charge AGAIN the next month, now a total of $700 of overpayments. Once again this2 hour phone calls wastefully took all my energy for zero delivery on promises. It was ultimately a literal waste of my breath as I meanwhile still fight through physical therapy after months living on a ventilator machine. Isimply want to stop wasting my time calling T-mobile for empty promises. I called the next month again & reached another rep in July 2022 who escalated to a supervisor who called back after 24-48 hours only to advise me 7 months later that I am not eligible for any of the promotions promised. That supervisor told me those promotions didn’t even exist! Which I know is untrue because I looked them up online inside the T-mobile store at Christmas time to ensure I was not being made empty promises. These were real promotions that really existed on the website and we really complied with all the details to be eligible. I asked why I would have given them an iPhone XR then, and changed my plan from an $160 phone plan (already an unlimited plan) up to a $230 per mophone plan only to receive ZERO phone promotions?This holds no logic. Apparently they think I just gave them a iPhone device for no reason & willy-nillyincreased my plan just to also pay full price for both iPhones and pay full price for ebuds I never even received. Then was told I would have really needed to add TWOlines to be eligible for the free BOGO iPhone. Why in the world would I do that? I already haveone line sitting on our account that is complete unused with ZERO DATA or zero activity used each month. This is a completely unneeded line that is so unused I don’t even know it’s phone number &have repeatedly desired to have it turned off. Yet these reps think I wouldagree to paying $50 per month per line x 2 toadd 2 lines on our acct that we don’t use? Sure let’s add $100 wastefully onto the account per monthwhen I could have simply bought both phones outright at full price for $33 each per month? This makes no sense. And apparently I threw in giving them an phone XR to boot, just for fun? C’mon. Finally understanding that nobody would agree to this and it’s very obvious that I was promised something different, I was adamant to speak to a supervisor that could review the previous calls to complete the promises previously made or to find my check-out paperwork that would summarize the promotions and plans that I agreed to in the store. I was promised a call back in 24-48 hours from a supervisor and still have heard nothing back. They get away with empty promises & you can not even reach these representatives back after they fail to deliver their solutions as promised since all they do is message you their contact infoname “EsmileDwayneE” by text after each call, claiming you can reach them back butyou absolutely can never reach them back & they also do not call you back as promised - so instead nothing gets resolved and you continue paying indefinitely a wrong overcharge amount on auto-pay. Until of course, you finally remove your account from auto-pay just as I finally had to do - in order to stop their license to steal. With T-mobile having access to draft my account on auto-pay and their ability to charge any amount they desire without upholding the promotions they promise and adding new lines that are unused, stealing old devices without any credits, and adjusting to more expensive plans - they have taken upwards of $700 too much from my account and will not follow through to rectify. My only recourse was to remove their access to auto-payand now immediately a text comes through that my “bill has now increased an additional $25” since my $25 bill credit I’ve received for thefor past 7 years,will no longer apply without auto-pay.
Protection 360 SCAM!!!
I’mso utterly annoyed, my blood is boiling, I pay for this protection 360 junk, to be on chat with them Assurant and T-Mobilefor a couple hours while I’m working, for them to say Ihave apple extended warranty, and I HAVE to go through apple, WHAT!?!? WHY!?!? I DO NOT PAY APPLE FOR INSURANCE!!! I already knew what apple was going to do, of course charge me for the repair, and they sure did, $100 to fix a damaged screen??? So livid, I’vealready escalated this matter with T-Mobile, I will give them one chanceto make this right, if I do not get reimbursed for my $100 I will take all 5 of my lines and go straight to their competitors. This is unacceptable and I won’t let it stand.T-Mobile 5G Home Internet Gateway slow ethernet but fast WiFi
I recently installed the grey 5G Home Internet gateway at home. When I first got it three weeks ago, I was seeing speeds of 150+ down, and 50 up on both WiFi and ethernet. Now I am seeing roughly the same speeds over WiFi, but ethernet speeds have dropped to 10-15 down, sometimes as low as 5. Upload is around 15-20. Has anyone else had this issue and found a solution? Or is the gateway defective? Both ports appear to have the same issue, and WiFi continues to work fine.
Extremely long (multiple hours) hold times during the past week --- why?
Situation Long hold times -- hours -- for customer service started recently. Even a requested “warm transfer” to an expert for a particular technical question placed me on hold for another ninety minutes. Impact T-Mobile customers do NOT have such time to waste. The response that “too many people are calling” seems like an excuse and not reality. Trust in T-Mobile is impacted, particularly when requests for compensation for long hold times are met with the statement “we never do that”. (Even though I have had such requests honored in the past.) This situation can cause even long-term customers to consider alternatives Response Please T-Mobile, be honest and tell us if you have fired all US based “your team of experts” folk. That is the only reason I can see for a sudden huge increase in hold times, T-Mobile needs to address this issue
Ho to habe two SIMs for two devices (only one active at a time) under same phone number?
Hi! This year, together with my family, we celebrate twenty years as very pleased (at least until now) T-Mobile customers. My current phone device - which is still in perfect working order - is a Cat S61 (https://www.gsmarena.com/cat_s61-9076.php). However, it's six year old and only 4G. Very unfortunately, its maker (Bullitt Group) went defunct this past January, leaving it without any future worthy successors. The primary worthy successors I found are those offered by Ulefone. From them I just obtained the Armor 27T Pro (https://www.ulefone.com/products/armor-27t-pro, https://www.ulefone.com/a/pf_preview?id=5bb53063-6db2-4df0-a6c4-a3d09cb1f25d) which I received a bit over a week ago and it (using WiFi and a USB C-C cable) with its Android 14 OS loaded itself with all the apps from the Android 9 Cat S61 that are applicable to its Android 14. I haven't yet placed a SIM on the Armor 27T - that's the subject of this conversation. I'd like to keep my present Cat S61 with its present 4G SIM whilst would also like to obtain a new 5G-SA SIM for my new 27T also to be associated with my current phone number. Please, please don't for a moment think that this is a foolish request to have two devices simultaneously operating under the same telephone number!!! Rather, it's a request to be able to use - one device at the time - one or the other. If one device is active on the T-Mobile network, I shall shut it down first as to allow it to orderly de-register from the network, then wait a few minutes, and turn-on the other device. I simply want to use one device or the other without swapping SIMs - which can lead to breakage of their respective SIM holders and is a time consuming task. I've attempted yesterday at the Town Center Boca Raton, FL T-Mobile’s "Experience Center" to accomplish such maneuver but the very kind, charming, and otherwise knowledgeable young lady that attended me indicated they don't have the technical expertise to do so and thus wasn't provided with a new SIM. Thus I come to you to plead for help. Please kindly indicate me what shall I do to accomplish this! Thanks so very much!
Multiple Network IDs
I’ve had TMobile’s Wireless Home Internet for close to 3 years. It works well but the Mobile Home Internet Management apps are deficient: T-Mobile, T-Mobile Internet, T-Life, and T-Mobile.com restrict many functionalities that should be available to home internet technical users. You allow us to create multiple network id’s on our T-Mobile Wireless Home Gateways. I have 3 defined on my KVD21 JT2DBE659. However you DO NOT allow us to view WHICH devices are connected to WHICH network id. Why Not ??? We’ve been asking for this for years. Some of us isolate device functionality in our networks by creating multiple networks thus maintaining ease of troubleshooting and security management. This works great, but when you CANNOT see which devices are connected to which network id. - that just SUCKS. Weh are you going to get this operational? What does it take to get someone on the management team with a brain to document this and have it placed on the functionality development list for developmentand implementation? Other Router manufacturers have this built right into their products - why can’t you get this moving ????
