McAfee Security for T-Mobile
My phone was stolen in Europe two weeks ago. I got a new phone through the warranty waiting for me at home in the US. So I want to make sure that Find My Phone through the McAfee Security for T-Mobile service that I am paying for is still working as I setup my replacement phone. I login on my laptom to Mcafee.com and it says that my McAfee Security for T-Mobile was cancelled. Rats. I call T-Mobile, they confirm it wasn’t cancelled. I go to the store so they can look, and the store T-Mobile people confirm that my McAfee Security for T-Mobile is NOT cancelled. I call Mcafee several times and they say T-Mobile cancelled my subscription. I ask for elevation of the case; nothing. I call back and curse at them; finally, someone from Mcafee calls back and they are elevating it. Are you kidding me? To make it worse, the McAfee Security for T-Mobile app on my phone says: “if you want to find your phone, click here.” Is this real? Am I alive and well, or just a zombie already? Good God. What the heck are we supposed to do? Are we paying for this insanity?
Mcafeee
Any idea why McAfee T-Mobile app suddenly asks for phone number for “verification to create a new account” when I already have an account? Searched for an answer but got nothing. I updated the app but it still asked for my phone number so I went ahead and typed it in thinking it would recognize my number and redirect it to my existing account but it appears to have created a brand new account. None of the identity info I had before shows up. So worrisome considering the data breach several years ago. Any idea why this has happened?
Free McAfee’s ID Theft Protection Service Offer
Unable to locate Free McAfee’s ID Theft Protection Service Offer. Based on T-Mobile’s recent cybersecurity incident, which I believe impacted me. On their website, I am not able to actually locate where I can make my case. In the latter part of August 2021 someone used the same card I use for T-Mobile to rack up over $1000.00 in Airline and AirB&B charges from Mexico to Venezuela. I’ve never used my card for any airiline or AirB&B related expenses. Since then I’ve had the card replaced but still discovering legacy recurring charge vendors.