Scammed by T-mobile, now what?
Tmobile said I was getting 800 on trade in and a free watch. So I gave them my Note 10 Plus along with 475 cash in exchange for an S23 Ultra and a supposedly free watch. I was told the phone was paid in full and the watch was free and that they were switching my plan to 55+ to lower my bill. Then the bill came and it had gone up by over 100 a month, they've been charging me monthly for the phone and for the watch since April of 2023 and say I owe them over 750 for the phone. Now I am not so dumb as to ever agree to trade my phone and also pay over 2500 for any new phone and I never wanted the watch that they are charging me 400 for and another 14 a month to connect it even tho I have never once used it. I went to the BBB website and it says TMOBILE is not a BBB member I have had zero luck with the aproximately 3 hrs a week for 10 months that I've spent talking to customer service then I find out they've been charging me 10 dollars for each of call. I've been paying for all those wasted hours where they always make empty promises I don't know what to do about this Ive been a customer for nearly 20 years Do I need a lawyer? Is there a way to file some kind of official complaint? Any advice would be appreciated
lied to
Has anyone else been lied to by multiple T-Mobile representatives? I was told almost four months ago that unlimited home internet would be a maximum wait of two weeks … based on that and the combined price I signed up for the phone service. After several representatives told me multiple different things I was finally sent everything to get set up, after four days our internet came to basically a standstill.. upon calling I was informed that the high speed still wasn’t available and at this point the “supervisor “ had to admit that I had been lied to based on the chat log… still nothing could or would be done because NONE of the EXPERTS were under her and just so happens she also couldn’t put me in contact with any of the supervisors that were in charge of these people… almost comical… I should have came here and searched “lied to” . Seems pretty common for these people to not tell the truth!lies never listen and think whatever notes is whats said
Ok sorry if it's long. On around the middle of Feb. My samsung s22 wouldn't charge the screen was blinking in an out then trying to get it to charge i dropped it and the corner of it cracked and honestly not that bad but to get it fixed at these fixa phone places they wanted 3-400 dollars so i paid for insurance why not use it. I sent 99 dollars to the insurance claim and i did not hear anything fir a while and finally I called Tmobile customer service . I don't remember names I have stage 4 cancer. Anyway she called insurance company so they wanted my id which had expired not long ago i told them everything on it was the same and because im so sick i couldn't get up there to get another 1 plys my appointment is coming up around the end of july. Her and her supervisor said they have never heard of that and they would call me back. I got nothing. I call back explain everything .How it's been a month and nothing I need my phone cuz of my Dr. Appointments amongst other things and how I never got the$ 99.00 dollars back and how just wrong it Is I believe her name is Lynn anyway she gets back on the phone and tells me that because of everything there going to help me so she was supposed to knock off the old phone because I only had it a few months and I explained 4 times after paying for my prescription every month I only have 290 left for anything she said my bill would be 127 a month for the phone and services. She said the most suspicious things ever she said she would call the 17- the 20 to set up payments. Also she kept saying that it's wrong for them to be like this the customer is always right and hoe sorry she was that I was dealing with this at a time where I need to rest an be taken care of. So when she told me to hang on she was talking to her manager. I waited a good 5 min. I'd say her EXACT WORDS WERE well figured something out and I'm taking really good care of u I made a deposit that now shows I agreed to put it on the bill an it on the contract I signed . i explained i have a copy of the receipt from Tmobile that no employee cares to see and Also because of there mistakes they wanted $750.00 on the 21st of last month and again on the 1st. I've spoken to 2 people about this and both times they have got it figured out and wouldn't happen again and it did I spoke to a very rude an disrespectful manager who didn't want to hear anything I had to say not to Mention said I'm way past my Time of doing anything yet I ordered it may 11th I'm to the point it's just wrong that they tell customers whatever and because its not in the computer it's not true listen to ur recordings then. Not everyone wants something fir nothing ur employees make mistakes like everyone else I'm feed up need help any advice? Please