why wasn't i offered more than just a phone promo when i have data sims?
I ordered my fam plan and 4 data Sims they offered me a phone but why didn't they offer me a tablet for my data? I've called at least 4 times since 1 am CST and the same guy or lady answers the phone but keep changing their name. And trust me it's them and they both kept hearing something totally when I literally keep saying exactly what I put up there and they keep repeating something either only a small part that isn't the issue or something entirely different. One thing I hate is repeating my self more than three times and I hung on on them and they've been calling me non stop on my 2 main voice lines. Idk is this is on purpose , they a tad slow, or they really can't hear and need hearing aids I am country and talk very loud and proper so I know I was heard. So I never even got close to getting an answer but why wouldn't they offer me a revvl tablet with the phone since I basically got 8 lines but I haven't actually activated two but I can't even ask about any potential promo they might've missed
Fraudulent activity on my account, empty promises from Rep's, and no resolution so far.
Someone activated a sim card on my account and made calls originating from Jordan outgoing to different countries in that region. I am in the US and I only have one activated phone. This had to be a Tmobile employee because who else would have access to my account? I have called customer service several times and I am getting empty promises and lies from the Tmobile Rep’s. I was told that a Fraud Claim was filed on my behalf and that was a lie. I was also told by another rep that I would receive a call back from a manager to help me rectify the situation and that was also a lie. T mobile needs to do better!