dropped_connection
3 TopicsT-Mobile Home Internet shows 4 bars but keeps dropping signal
Hi. The last month or so, a problem is occurring - the gateway/modem shows 4 bars and has been sitting there for well over two years now. Randomly, I keep getting disconnected from a game server, remote sessions halt, streaming audio stutters, everything. I also have phone calls (from Samsung S22 Ultra) disconnect on me if the phone is using wifi mode for phone calls. If I disable wifi on the phone, phone calls still remain stable. At least for now. I sometimes still have issues with audio stuttering in regular 5G mode, and even testing a game server I got booted off with an error citing connection loss. Whatever it is, the loss is brief since connection comes back quickly. Speedtest shows low ping and low jitter, which surprised me. I logged into the Admin console. Is there an option to switch from 5G mode to 4G, just to rule out some possible causes of this? That sounds dumb since I have 4 bars on the modem and 5 on my phone (which generally connects to the modem’s built-in wifi.) I haven’t tested disabling 5G on the phone, but with 5 bars this really seems odd. Why would the phone show more bars and stronger signal strength when it’s the smaller of the two devices? I turned the modem (“silver can” in shape) off and unplugged it for 30 minutes. I’d heard this forces a firmware check and upgrade. This did not make a difference. I keep a small fan running by the air inlet on the modem to help prevent overheating. That hasn’t helped either. The built-in battery also seems to waver in percentage; always going from 65 to 78%. It used to read 100% in the past. I think that’s a separate issue. I am having no power outage issues.Solved5.2KViews2likes20Comments
T-Mobile High Latency and Dropped Packets
I have called T-Mobile Home Internet support multiple times and been told there is a “power issue” at the tower. I have 4 bars of signal on my Nokia modem. And it took multiple (10+) attempts to get a result from Ookla. https://www.speedtest.net/result/i/5746708397 RSRQ -13 RSRP -112 SINR 3 BAND n41 I love my T-Mobile home internet, when it is working, it is the best in the area. I am assuming the power issue is an excuse for congested tower. Any options or suggestions? These results for over a week and again last month and the month before (seems like 2 weeks out of every month) is not acceptable. I have rebooted my router and hardware reset it to no success. Advise is welcome.Solved1.1KViews0likes5Comments
service dead in corona, ca
Hi all I’m in Corona, ca 92883 and my phone isn’t making any calls even with service. Customer service called me back after an hour and hung up because they couldn’t hear me and didn’t even call back. Is anyone else experiencing this? There’s no way to get a hold of customer service without waiting another hour and possibly being hung up on again.Solved287Views0likes2Comments
