compatible phones

2 Topics

Eligibility problems with keep and switch promotion time frame
So, I have had a couple problem lately. We just came over from Verizon and I’m starting to regret it. First my son’s line when we changed the sim card to T-Mobile stopped working, he can’t make calls out or get texts because it is saying his phone is not compatible even though I was TOLD OVER THE PHONE BY TWO DIFFERENT representatives that it was...our phones are all unlocked, so I know that isn’t the problem. THEN, when trying to fill out my keep and switch promotion for the rebate, it keeps saying something is wrong and that it is past the promotion time. I WAS TOLD I HAD UNTIL THE 13th OF NOVEMBER, IT IS THE 9TH! What is going on??? I’ve now been on the phone with them like 5 times. If this does not get handled and taken care of, I’m reporting it to the BBB. I have been assured several times I would be taken care. Not to mention I was not told about having to do the rebate for the promotion, that slipped through the cracks. I was actually told by TWO reps that when I got the sim cards, all I had to do was change the sim cards out and then call the 1800 number for the promotion and give them my verizon account information and account number and they would pay off the lines up to $800 per line, Now they are saying I have to pay it off first myself and they will pay it back to me. I would not have done this if this was told to me to begin with and I feel like they knew that. One last thing. I’m told in my area that signal is great and one of the best, sadly, I keep losing people and I RARELY have more than 2 bars of signal for my area, when apparently my area was in “great signal area”.
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Smith80
6 months ago Place Accounts & Services
2.6KViews
2likes
15Comments
What might it means to have a not fully compatible smart phone?
Hi, this ist Uwe from Germany. I will use T-Mobile network in USA while I am there. I did a check whether my mobile phone is compatible with the T-Mobile network. This is the result: Motorola Moto G84 IMEI: 350162397257472 Your device is partially compatible with T-Mobile’s network technology. I would like to know, what this will mean to me. Does it mean that in case my cellphone is not fully compatible, I will have no access to the T-Mobile network sometimes? Or does it mean that I will be able to use a slower connection only, instead? For example I will connect via 4G instead of 5G? May I ask you for an advise how to deal with this challenge? Will I need to buy another smartphone to be able to have a stable minimum 4G connection to T-Mobile network? Thank you in advance for your kind support and your answers! Greetings from Germany, Uwe
Uwe
9 months ago Place Coverage & Signal
2.2KViews
0likes
3Comments