Customer Service Guy Made a Mistake. Nobody Knows How to Fix It
Long story short, I had an account with T-Mobile. I asked them to put a military suspension on my line. Military suspensions are 39 months long. About a year after the suspension started, I needed to access my phone again to gain access to an old account, I contacted support, they lifted the suspension, and then I asked the customer service rep to reinstate the military suspension. He messed up and instead emplaced a TEMPORARY suspension for 90 days. After the 90 days, my account started getting charged for service again without me knowing it. After not receiving payments and incurring late fees, T-Mobile moved my account to collections. I was never contacted by any collections agency. They never e-mailed me or called me. The only way I found out was (after my friend informed me someone else was using my number that was supposed to be on suspension) I called T-Mobile. In other words, if I hadn’t called T-Mobile, I never would have known my account was sent to collections which means my credit took a hit because someone messed up on my account. I called T-Mobile customer service, they told me I need to contact the collections agency, VoiceStream Inhouse VST, at 800-937-8942 but this phone number connects me to the generic T-Mobile customer service. And even then, nobody in the billing department knows what to do. None of the supervisors know what to do. One of them actually had the nerve to tell me to hang up, call the number again, and hope that someone from the collections agency picks up the phone! My credit is affected by someone’s mistake. I paid my bills on time when I was a customer, and now none of the customer service reps know what to do.Collections
Hello everyone, I have a debt in collections with T-Mobile since I started flight school. I called T-Mobile, and they gave me the first agency that had the debt. The original company sent it off to a third party, and I’m honestly having difficulty finding this “second company” to settle it. I called T-Mobile to see if I could settle the debt directly with them, but I don’t remember the pin to my account. I do however remember my old number and the security questions to my account. If anyone has any advice or suggestions please let me know. I truly need to get this matter handled.
TMobile refunded my past payment and sent me to collections
It was such a pain to cancel my Tmobile account and settle the remaining balance. I was on the phone with a rep for 2 hours (40 minutes waiting to connect). I paid the remaining balance on the account. She refused to email me a receipt and the store clerk didn't want to do it either (told me to continue talking to the person on the phone) I could not remember the pin that was required. It has been over a month now. I never received anything from Tmobile. Today I got a letter from Southwest Credit Systems LP saying I owe 99.05 + 50.62 in fees. I checked my credit card again today and saw that the 99.05 “last charge” that I made a month ago was refunded. Why did they refund it and send me to collections??? There is no way customer service is going to resolve this. What is my best option?
Good Job T-Mobile!
Around December 2022 or January 2023 I cancelled my Home Internet service and promptly returned my equipment to a T-Mobile store to avoid any charges. However, in June 2023 I started receiving calls and letters from a debt collector claiming that I owed about $380 to T-Mobile. I called T-Mobile 2 times and was reassured that I did not owe anything and I was suggested to disregard the collector 's calls because they were probably attempting to scam me. On August 14, I contacted T-Mobile again and finally found out that even though it was indicated in the system that I returned my Home Internet equipment on time, someone at T-Mobile made a mistake and sent me to collection claiming that the Internet home equipment had not been received. The associate I spoke to the 3rd time opened a ticket so my profile could be updated removing the erroneous balance. The very next day, August 15, I called T-Mobile again asking for something in writing that I could send to the debt collector to prove that I don't owe anything to T-Mobile, so the collector would not proceed to send the collection to the Credit Bureaus and have it SHOW UP ON MY CREDIT REPORT! the agent I spoke to told me that my ticket was still been processed and would have taken about 7 days to be completed. So I asked to speak with a Manager. The manager too refused to provide anything in writing confirming that my equipment was returned on time and I don't owe anything to T-Mobile. Then the manager proceeded to tell me that while I was on the phone, he was going to contact the T-Mobile store where I returned the Home Internet equipment to ask if they could provide something in writing EVEN THOUGH THERE WAS ALREADY A NOTE IN THE T-MOBILE SYSTEM CONFIRMING THAT I RETURNED THE EQUIPMENT ON TIME! so the manager put me on hold around 8:40 am AND OVER 1 HOUR LATER, WHILE I WAS STILL ON HOLD, AT 9:49 am THE CALL DROPPED. He called me back and said that he had yet to speak with the store. So far NOTHING HAS BEEN DONE TO TAKE CARE OF THIS SITUATION THAT T-MOBILE CREATED! Good Job T-Mobile for screwing with your customers ' credit!
Why my account is not getting settled and Tmobile wants me to call the debt collector agency?
Hello, T-Mobile has the best customer service ONCE YOU ARE THE CUSTOMER, but if you leave them, you gets the worst customer service ever. I have decided to switch the carriers last year and gotten a shipment box to return the Signal booster device R3, which I did on Nov 7, I have called them few weeks after still getting the bill for $306 (Signal booster charges) they told me It has been received but the system is not updated yet so need to wait. Since then, I have called more than 15 times (on average 40 mins a call) in past 5+ months. But still getting bills and the worst part is every time I called, I m connected to overseas call center and their default answer is “Oh offline team needs to update the system” and they cant help further. Now it has went to collections, which I told the T-Mobile team several times in the past don't send to collection and they said since you call us T-Mobile is not going to send to collection. So called T-Mobile again today and was told we cant do anything since its already sent to collection just talk to the collection agency and tell them T-Mobile has received the device and please settled my account. when called collection agency they said they don't take customer’s words, T-Mobile needs to let them know. NOW I M STUCK IN INFINTE LOOP!!! Please assist.
Being charged for an old account after transferring to a new one?
A few years ago, I joined T-Mobile with my partner at a T-Mobile store. The representative gave me a 3rd line as part of a promotion for free. He said that my bill would be lower if I got this 3rd line, and I could decide to activate it for someone else in the future. I never did. Fast forward to last year, I transferred my line and my partner’s line to a new account. A T-Mobile phone representative assured me that this 3rd line would be dropped, and I wouldn’t be charged for it. I was. For months, I was charged for this 3rd line on my old account. Every few weeks I reached out to T-Mobile, and they assured me that they fixed the account and refunded me the money charged. They never did. Month after month I was charged until finally, I received a letter from a Convergent Outsourcing collection agency. I was put on Collections. What do I do?T-Mobil sent me to collections by mistake, can I sue for my wasted time?
I switched from T-Mobile months ago with 0 balance on the account however I received $140 bill via mail. I called the number on the letter and the representative told me I used the line for like 7 days, she can reduce it to $80 since I didnt use the whole month, I accepted and paid it. 2 months passed now I received collection letter from T-mobile for the remaining $60 balance, I called T mobile , 3 hours on the phone, representatives told me account is already sent to collection, previous representative did not waive the $60 on the system. I am being told that I should wait for collection agency to contact me. Now I have to spend more hours on the phone for a $60 bill, and if they already sent collections report to the credit bureaus, I have to deal with dispute process. I was also planning to apply for auto loan this month, too much headache and wasted time. Why I am the one being punished with my time and money for T-Mobile system or representative mistakes? Can I sue T-Mobile after all these collections process for wasting my time and get some compensation? Appreciate any suggestion.My account no longer exist, how do you guys suppose I pay my outstanding bill?
Dear T-Mobile customer service representative, I have a bill from earlier this year. I was notified through my credit bureau that it was sent to collections. How am I able to pay this afternoon Bill if you guys deleted my account. Your T-Mobile online account system says that my phone number don't even exist or my email so I guess you guys don't really care to get paid. Good day, Bryona D. X. Roberts Current number :4057226598 last4 social: 1400 Bryona Roberts urbanliiquorhs@gmail.com outstanding bill $400 March 23,1994 Canceled service (T-Mobile) 4057199834 Account Pin 2733 or 273327 Device: Samsung Galaxy A11 IMEI: H7KV63JKLCASN85VR98AA9QZ
I was sent to collections for a phone I turned in a year ago
Hi, I switched from T-mobile to AT&T last year. I turned my phone in and a few months later, I get a collection notice from a bill collector for $900. I called T-mobile customer service and they said the phone has not arrived yet. So I asked them why I was sent to collections. The lady told me she would take it out of collections while they wait for the phone to arrive at the warehouse. Two months pass and I get another collection notice from a different bill collector. I call customer service again and this time the CS Rep asked me if I was on a lease/jump program. So I tell them I was. It turns out you have to send the phone to a different location if you were on a jump program. I didn’t notice that before I sent the phone back with the label they gave me. This time I said that they should still have the phone at the place where phones arrive if they are not from a demand program. The CS rep took me off collections again and said they would look for it. Note that I was in the process of moving when i switched phones and i lost the original tracking label. Anyway I just got another collection notice and I am asking for help with how to find this phone. T-mobile has it they just aren’t looking for it.
