My business Caller ID name appearing incorrectly on T-Mobile phones
Hello! My business phone provider - which is handled by Spectrum Voip - displays my business name correctly at all of the other mobile providers, but for some reason it displays the name of a former employee when a T-Mobile number is called. I spoke with Spectrum and they confirmed that they have my business name properly listed on their end and informed me that the issue would then be on the receiving end. I spoke with T-Mobile customer support, and they told me that since I do not have a T-Mobile number that there is nothing that they can do??? I read through some of the other posts on this topic and it appears that there are 3rd party providers that could also be the cause, any guidance on how I could go about having this corrected with T-Mobile or 3rd parties is greatly appreciated.
ID issue
I was switched over to T Mobile just over a month ago from Sprint. My experience so far with T Mobile has been horrible. I wish I could go back to Sprint. My caller ID comes up as Private Number. The problem with that is that people often do not pick up my calls because they assume it’s a spam call. I have called T-Mobile 5 times so far in my attempt to resolve this issue. Each time, the representative promises me that the issue will be resolved then they tell me to wait 72 hours for the Caller ID to show up ...but it NEVER happens. I’m so sick to death of having to call T Mobile OVER and OVER and OVER and not getting any results. I’m even more sick to death of having to WAIT and WAIT and WAIT while suffering through that HORRIBLE music while waiting for a “specialist” to pick up the phone ..who will promise me again to get the issue resolved ..and then it’s the same damn thing. Why is T Mobile so horrifically incompetent when it comes to such a simple matter as Caller ID Having the right Caller Identification is critical for my survival in business. T Mobile’s utter failure and incompetence when it comes to addressing this simple issue of Caller ID is jeopardizing my business and in turn my personal survival. I’m so frustrated by this horrible ordeal that I think the only solution may be to switch to Google Fi Ben