Billing
I have been with t-mobile for almost 2 years now and I pay every single month. But Some how I get charged all these extra stuff and hidden fees they dont tell you about. Not only do I have to fight every single month since they always want to turn me off on the 4th when I have told them I dont get paid till the 15th and have begged them. Not only do I have to deal with this I have been threatened by a agent which had me balling my eye’s out. and called some very rude names. Calling me responsible when I pay every month and not to Mention if you send back a product they charge you for a “damaged item thats happen to me twice now. I have been told not to call back because according to a agents words “this is how we do things dont like it dont call back” I am on hold with costumer care serve to talk about my bill for a total of an hour and a half now. I pay every single month there should be no reason why I have a 600 dollar bill when all I have is 2 phones and a internet. All I can say is i feel so abused cause i have to take it since the only Service that works where i live is t mobile I need to know why this is allowed why are you guys allowed to abuse me and basically steal from me and dont ask to speak to a manger cause they wont get you one.
billing resolved
I would love to give a shout out to Don, who has helped me so much with a few different issues I was having and I am greatly appreciative of how much money and time he has saved me. T-Mobile was definitely worth switching to from Verizonand I am very happy with my service and how much they truly care about their customers. 100%. Thank you so much from the bottom of my heart, I am so greatly appreciative on how much you have helped me and how much you care about your customers. Thank you so much for helping me.
Sorry I changed over from ATT
I was with ATT for over 20 years. Recently, a couple of family members changed over to TMobile. So I thought why not. But from Day 1 it has been a nightmare. Besides the fact that there customer service agents are taught to never put a manager on the phone,Now I have to deal with these phone issues every single month (several times a month). They never price locked. No matter what they toldme. I was told that I would receive a plan for60 dollars a month for 2 lines. The first couple of months, I received a bill for 4 phones linesand never could get that off no matter how many reps I spoke to. To appease me they handed me a 20 dollar credit off a 135 dollar bill.So far, since day one I have over paid probably about 200 dollars, and that’s alot to say since I’ve only been with them for about 3 months. Then I put an international plan on my phone for an extra 15 dollars. They never added that on until after I finished the calls. So I got charged for the international plan and the phone calls too.Then I was told that the bill would be fixed oh about 6 different times back to 60 dollars. It never was. No matter who I spoke to. It seemed that I was wasting their time and there is no loyalty department besides getting a frikin burger on Tuesday for free with purchase. The other way I got tricked which I think maybe illegal not sure checking into it. That even if you cancel you are still charged for the remainder of the month. That means if you cancel on the beginning of your monthly cycle, then you are still charged for the remainder. No credit refund no prorating. I want a department that cares what i am saying, listen and can fix the dang problem. Now I am locked into this expensive getting this phone with them. But no matter what I am reaching out to an attorney because I know that I am not the only one going through this issue. I also had to record all the conversations because I didn’t belive them at any point after the initial contact. I am so confused how you can tell a customer that this is their plan and then go and charge them an additonal 50 bucks each month as though they have many more lines.keep getting billed after cancellation
I cancelled my T-mobile for my cellphone a couple of months ago and I keep getting billed and also received a pre paid refund, but now I have another bill and can’t get answers. Guest pay and my account no longer works with my number. I am so sick of this incompetence!!
Lied to on recorded line and no one will fix the issue
I had phone calls with 2 Service agents and my fiancé. We were told blatantly a price for everything included. we asked multiple times and event he customer service reps asked each other about it multiple times to confirm. They said if its not right reach out and everything is recorded and it will be taken care of. Great so my bill says a very different amount. I reach out and the guy doesn't answer the questions and cant tell me what charges are for. I get a supervisor and h e tells me basically he cant do anything besides change my plan to a cheaper plan and that's it. Is there a way to get this actually resolved or is this just typical T-Mobile and i should cancel everything and switch carriers? I'm at a loss how i can be promised over and over 1 thing and told not to worry just reach out if its wrong and its all recorded and they will take care of it and then when i do nothing happens besides to bad.
being charged for months. no account no service
Charged with no service or number activated!!! Got an alert on my credit card that I never use. Since April t mobile has been charging me 59.70$ every month. I ordered a SIM card from them for 14.99$ and never received it. I was going to switch my current number from Verizon to t mobile but being that I never received the SIM card I never got that far. Come to find out they have me on autopay but I can’t log in to see the account bc there’s no phone number linked to it. I have emails with order number for the SIM card but nothing about autopay for any service. Chat gave me the righamoral now I have to pay more money to go into the store with Uber. All I want is a refund. Nothing was ever activated, I didn’t get one payment email about the charges nor did I ever receive a paper bill each month. For four months! And no receipts? How can a company do business like this. Should I get an attorney involved? Try to handle it with their support but all they tell me is they can’t locate the account so there’s nothing they can do go to the store. Unacceptable. The account exists bc it’s been charged for months now. Explain that20 Year Customer Asks: "What is your problem?!!"
2 months ago, this incredibly irritating situation started.. I was a 5G home internet customer.. I moved and my internet no longer worked. I informed you my internet was broken and you sent another router.. of course, this didn't fix the problem, because it was the location and not the equipment…You sent me 1 return label with the new router, so I returned the old router, then it took several calls for your customer service to send me a new label for the newer router.. This was of course right around the time you threatened me with a 399.97 non-return fee.. I sent the item back the day I got the item, on several occasions you texted me and told me you had received these items and that the non-return fee would be removed.. Well, as it neared the end of the month, I noticed this fee was not removed.. so I called and spent quite a bit of time with a CSR and they promised they would remove the fee before the bill was charged to my autopay.. I explained that if they charged it, it would bounce my rent and electric.. They again promised they would remove it I took them at their word, and went about my way… Well, the bill came up, and they charged the non-return fee to my account… I have since spent hours and hours talking by phone and by online means to correct this problem.. After bouncing my rent and electric and costing me several hundreds of dollars of NSF fees with my bank.. I finally got a person to refund this money.. Day late and a dollar short… Well, they did refund the charge…But they put the non-return fee back to my bill.. So now you are threatening to turn off my service… I have talked to more than 10 people (supervisors) with hours spent trying to correct this problem.. Every time being told it would be fixed... It has become apparent that I am wasting my time, this is the last time you will hear from me, if you turn off my phone.. I will just go to Verizon.. THIS IS NOT HOW YOU TREAT 20+ YEAR CUSTOMERS
