I would like to redo my review of customer service, they blatantly lied to me.
I chatted with T-Mobile customer service two days ago. I found out that I had a bill that didn't go through my checking account. I asked the CS rep Mary Rose what to do about it. She said, don't worry, I'll take care of it. If you pay 47.13 on the 8th then redo your payment arrangement, you'll be fine. You won't be charged and they won't suspend your service. So, I paid the 57.13, it was not 47 as she stated, all in text which I have. Guess what happened? My line was suspended and I was charged 20.00. Unbelievable. I gave her a glowing 5 star review. Id like to change this and look for another service.
T-Mobile Autopay using debt card
Got the following email from T-Mobile for my T-Mobile Home Internet payment. Oh no! Your payment didn't go through We weren't able to process your recurring electronic payment from your account XXXX. Because of the failed payment, you have been un‑enrolled from AutoPay. Please make a one‑time payment today at t‑mo.co/pay and update AutoPay settings to avoid late fees and suspension and keep your AutoPay discount, if applicable. Thank you, Your T-Mobile Team Last month the payment was processed using the same card (without an issue) and there are ample funds in the account (the account is a debt card account). I logged into my account selected the payment option and the payment processed immediately. Even though I like T-Mobile issues like this make me very wary of their service.
Account has been deleted
For some reason I received an email yesterday saying that I deleted my account, but I didn’t. Furthermore, I have no bars and I cannot access my online account to pay my bill. It said my bill was due January 28th, and I was planning on paying the bill before that time. Any help would be greatly appreciated.
