Home Internet promo not honoring 6 mo Apple TV with Essentials plan.
I have had an Essentials Plan for a while and recently added Home Internet Service with the Bundle promotion.Unlimited 5G Home Internet Plans | T-Mobile 5G Home Internet The promotion below clearly states that Essentials plan with Home Internet includes 6 months of free Apple TV+ On Us. The agent who signed me up even sent a text message to claim the 6 month subscription. The redemption code in the textwas not recognizedby Apple TV site. When I called TMobile support to get a valid code, they are now saying that the Essentials plan does not qualify for the 6 month Apple promotion and that they cannot generate a valid code for me. The web page clearly saysit is included, but support says there is nothing they can provide. What are my next steps?
Tmobile is doing false advertisement
When I log in to my T-Mobile account it says I qualify for the upgrade of the IPhone 14 pro at $0 down and $41 monthly. I decided to go for it, I select the phone I want to upgrade (not trade in) and it ask me if I would like to pay full balance or proceed with zero down and $41 monthly, and once I select the zero down optionand make it to the end, it proceeds to say I need to make a deposit of $249. I called and a rep told me that a lot of costumers were getting that message and it was a glitch in their end. I asked If this can be honored because I’ve never had to put a down payment and have been a costumer for 10 years, I was told they were going to look into it and give me a call back in 48hrs to see if deposit can be waived.. SURPRISE!!!! I never got a call back! So I reach back out and was told my account was reviewed by their “overseas team” and no notes were added and that the supervisors are all in a meeting and can’t talk… how convenient 🫠 I swear this company just gets worse every year
