Unable to remove add-on from online order
Hi, I have been trying to add a new line to my account by purchasing a new phone online. I am on an old Simple Choice plan. The issue is there is an add-on which says SC Data 6GB & SMHS for $15/mo that shows up before placing the order and there is no option to remove that add-on. Any idea how to remove this add-on before placing the order? Thanks
600 off when adding a new line
When adding a new line and buying a phone for it, tmobile offers $600.99 off the phone total cost. It is sometimes lower for certain phones but there is generally a discount when adding a new line. Is this offer limited to one line only or can it apply multiple times? I´m trying to add two lines to my plan for a total of 3 and I´m getting a new phone for both of those lines. Is the deal limited to the first line I add or can I use it twice? Thanks!
employee compliment
I want to compliment Shawn Malen at TMO’s Santa Rosa Mall store for the help he provided me over the last couple of days. I wanted to upgrade my iPhone, modify our plan, and add an Apple watch to my account. These transactions took a long, long while to complete, including setting up the new equipment with iOS 16.4.1. Shawn took all the steps needed to send me out the door with a big smile and the new equipment and revised plan fully functional. I have been a TMO customer for many years, benefiting from your usual excellent level of customer service. Shawn’s help lived up to that reputation, making my transaction a smooth professional experience, quite unlike misadventures with wireless or cable telephone customer service I have heard about from friends and coworkers!Adding multiple new lines
I recently switched to T-Mobile now that I’ve managed to test it out. I am trying t bring my family over however, when I try adding multiple lines online it won’t let me. I can only seem to add one line. When I first making my T-Mobile account and looking at plans it would let me add multiple lines for a new user but now It doesn't even give me the option to add more than one. Is there a bug or can I not add multiple lines online?
