Apple TV+ on Us: for Magenta Max subscribers! Fine Print states Apple TV app registration? How can I resolve this issue without having an Apple device to load this app? Please advise!
20220901 Redeeming this offer is more confusing that it needs to be...the fine print states signing up for Apple TV app. But it would best to DIRECT subscribers to the “Activate your Apple TV+ subscription below. I couldn’t erase this post but I figured it out myself so hopefully someone else that is confused will read this and see my STEP by STEP solution: Go to home page and scroll down to the graphic below for Activate your Apple TV+ subscription. Step 1: click on wireless link if you are a current Magenta MAX subscriber and then follow prompts. It will convert your current 1 year FREE Apple TV+ account that states you will be charged $4.99 to a credited by T-Mobile account. Instead I was pulled into the fine print graphic that states registration via Apple TV app. You don’t need to do that. Just follow the link in the Activate your Apple TV+ subscription graphic that I just mentioned above to process this new feature. Anyhow good luck to you all. Hope this helps others. Magenta MAX subcriber
account fraud
I have had Magenta Max since Dec 2022 The service stopped working in May 2024. I stopped getting my unlimited data and cell service. I reported loss of service and did multiple rounds of technical support from mid May to June to fix it. They did not. I didn't have service for almost a month when i stopped Autopay in June and announced suspension of my account because I wasn't getting service. Customer service has been despicable since then. I submitted dozens of attachment proofs to customer service and customer service refused to acknowledge any of evidence taken from May to July. They insisted I owed them money for May-July I notified the company that they have voided the contract and I asked for my phone to be unlocked. I haven't had phone service since May, I NEED to find a legitimate phone carrier. T-Mobile has continued to charge me for June and July despite not having Magenta Max for over 2 monthes. I haven't had unlimited data or cell service since May and they cut off my amenities in June. They continue to charge me 2 and a half months since I last had service Customer service says the charges are valid on my voided contract and refuse to unlock my phone. Anyone have success getting all their evidence of T-Mobile fraud recognized and having your illegitimate charges taken off? How have you dealt with T-Mobile holding your property hostage and shaking you down stealing from you?
Loyalty a one-way street
I’ve been a loyal customer for many years and mostly happy customer too even though there have been hiccups in service coverage. I just loved the quick and efficient customer service, and how the my phone worked so seamlessly when I travelled abroad. However, over the past few days, I’ve been having one of the worst customer service experiences with T-Mobile making me question whether my loyalty is really a one-way street! I’ve spent multiple hours on chat and on phone with customer service and the problems are still not resolved. It all started when I tried to upgrade the iPhone 11 in one of my lines to an iPhone 14 Pro (the line is upgrade eligible). First of all, my online account wouldn’t let me make any changes online (it’s been like that for a long while despite multiple appeals to fix it). So, I had to either use online chat or call in. I explained over chat but after some time I stopped getting responses and eventually signed out. Then, I called 611. I spent nearly an hour. Here, I learned about a couple of issues. First, my account is not eligible for upgrade offer of $800 off for the iPhone 14 pro. Only the Magenta Max is. So, I agreed to make that leap. However, the price for the Max plan was more than what’s quoted online. I’ve 3 lines, and Max shows $47 ($141 for the whole plan) per line. But, on the phone, I was told it would cost me $170. I didn’t get a clear reason as to why I can’t get that $141 rate. Secondly, the company that I work for offers an employee discount of 15% but the rep on the phone couldn’t tell me why she couldn’t put that in. She was checking with a supervisor and a long time went in that. I finally gave up after about an hour as I had to step out. She said she’ll have a supervisor call me back with all the information. As I didn’t get any call back, I called 611 the next day. I had to explain everything again. This time I was told that the Magenta Max 3 lines for 141 is available only for new customers. For existing ones, it is 170. I finally swallowed that and agreed to make that change just to get the iPhone 14 Pro discount. Again, after spending an hour and 15 minutes, the operator still couldn’t make that change. He kept saying something wrong with my account and it is blocked from making changes. After this much time, I gave up and have asked him to call me back when ready. Another problem is the employee discount. My employer’s page shows 15% discount. However, I called T-Mo Work Perks line for existing T-Mo customers. I was told my line may not be eligible. In that case, can I not convert my account to a personal account and get the discount? No, then, you’ve to add a new line. Now I learned that is available only if I add ANOTHER NEW LINE. I already have 3. How much more do I need? Another way T-Mo screws over existing customers. Finally, after more than 2 hours with customer service on the phone and another hour on chat, I’m nowhere close to a resolution! All these started due to my need for the iPhone 14 Pro upgrade. Verizon is offering that for free with iPhone 11 trade-in along with 500 for each of the lines I’m switching. I’ll be switching a total of 4 lines, so that makes it very lucrative deal for me. T-Mo is making me jump through hoops. I’m so frustrated and tempted to jump ship. The only reason I was sticking to T-Mo was because it works seamlessly when I travel abroad. If this continues, I’ll finally give up T-Mo, international or not. TL; DR – 1) I want iPhone 14 Pro upgrade for free (or at least the $800 off) 2) I want 3 lines for 141 on Magenta Max. Why is that only for new customers? If not possible, and it is only available for $170, then, at least give me 15% employee discount without having to add another unwanted line 3) I want to be able to make changes online (Is that too much to ask? I keep getting this message that I can’t make changes online! Why?!). Come on, give some reward for customer loyalty!!
Now being charged higher installments? why?
I tried many times to order the Samsung S23 Ultra months ago and it never went through (Samsung and Tmobile had web isssues - well documented here). I finally did order it and got the 56$ trade-in and the $1k credit for Magenta Max. However my account had a few trade-in requests pending - maybe from the orders that never went through as it took me (and others) weeks of trying). I did mail my old S20 Ultra and they they said they got it and applied the credit. However instead of seeing my typical $8 monthly payment for the S23 there is now a 50$ charge. What the heck! A few week ago a Chat rep said they would have to charge me the higher installments since my trade-in was not acceptable (the phone was perfect and they even sent me email about that). But that credit was only $56. They $1k credit was for being Magenta Max that lowered my installments to $8/24 months. What is going on with Tmobile? CHat indicates an issue with my trade in. what!/ the trade in was perfect … Tmobile cannot reverse everything without proof! This is outrageous… they can just lie about the trade in…. but it was only worth 56$ …… but they seemed to reverse the $1k credit for Magenta max also. This sounds so much like a bait and switch.. Maybe the local State Consumer Protection agency will hear about this.Mobile Hotspot is slow, why am I paying for Magenta Max?
My T-Mobile Home Internet is giving me issues, so I tried to use my mobile hotspot on my phone. I haven't used it since I switched to Magenta Max until now. I was surprised when I discovered I could only get download speeds between 5-10 Mbps. I have 8 voice lines and am debating of switching back to Magenta Max because it's just not worth it. Is this normal?
I am unable to change my plan to Magenta Max
I get the following error: “Oops! something went wrong.” Very helpful. I disabled my adblocking VPN and attempted to upgrade directly from the Android app but I received the same error and tried again in my browser both on my phone and desktop to no regard. Third party cookies are enabled. Any idea’s on how to fix this? I really don’t feel like calling in, I have mild social anxiety (undiagnosed, mind you).
