Forum Discussion

David335's avatar
David335
Network Novice
11 months ago
Solved

playing ads when calling customer care is annoying

Does anyone else hate calling customer care and every few seconds hear an ad about T Mobile app.  I have complained before but nothing. Why we need to hear ad saying to download T Mobile app and it plays every few seconds so if on hold for 45 minutes then can hear 100 times.

  • What do you expect if you have a captive audience and they're probably wanting people to instead use chat or messenger on one of Tmobile’s social media accounts for support.

    I know when I call my credit card company I here all about their offers and other ways to get support.

  • gramps28's avatar
    gramps28
    Router Royalty

    What do you expect if you have a captive audience and they're probably wanting people to instead use chat or messenger on one of Tmobile’s social media accounts for support.

    I know when I call my credit card company I here all about their offers and other ways to get support.