Forum Discussion

Althius's avatar
Althius
Newbie Caller
2 years ago

Unable to use T-Mobile Home Internet with work VPN, any suggestions?

I’ve recently been told by work Information Services that I cannot use my work laptop with T-Mobile Home Internet.   Here is there response to my support request.   T-Mobile's primary service call...
chris_number9's avatar
chris_number9
Network Novice
2 years ago
tom2t wrote:

So I did also just find out it appears to be a Modem issue.  If you have the “sagecom” modem it seems to be specific to that.  Go into your local tmobile store and see if they have one of the other 3 brands.  I did it and now my cisco VPN is working fine.  Took 5 minutes for them to exchange it out for me at the store

Hi Tom,

Could you share the make or model you got as a replacement for the Sagemcom gateway?

Thanks!