Forum Discussion
Can't refill prepaid account online
Anyone else not able to refill their prepaid account online? My option is grayed out for 2 months now, nobody can tell me what's going on with it, I have to call to get it refilled.
I am so angry. I have tried 10 times to refill my prepaid account online and it won’t work. Payment is processed by my credit card and then refunded back to my credit card (I have to log into my credit card account to see what is happening, because Tmobile website reveals nothing). The Tmobile site just freezes and somehow cancels my payment without my selecting to cancel it.
