Netflix downgrade

T-Mobile upgraded my Netflix plans, but upgrade in a sense that they just decided to change my Netflix plan from standard to premium before 1/25/24 and then charged me for that change without my consent. Spent 3 hours dealing with the and the reason they gave was they want to provide me a better experience, so they upgrade me and charge me without my consent. They played it as it’s only $9 dollar more for the premium as compared to $4.5 of the standard plan that I am already paying for. I was very confused to find out behind all those nonsense answer that the $9 premium will automatically go to $16 after 1/25/24. So they upgraded me to a plan that I don’t need, and best they can let the change of plan kick in on 1/25/24 so that I can see another increase on the price tag. Plus, they never text me on the Netflix on ads to do the basic informing as they claimed to do so and I had to show them that it didn’t show up in my text on the date they claim to do so (and they had all my text info on their end)

The downgrade sucks. We opted to pay extra for premium no ads service, which includes streaming to extra screens/devices that we don’t need, just to be ad free. It’s still cheaper than paying for ad free direct from Netflix. 

wsbrightfl wrote:

I called in for the third time about this change and asked for a Supervisor to discuss it.  I finally got through to a Supervisor, who looked up my account and she said that as I am on the Magenta Max 55+ with 3 lines, my Netflix service is grandfathered in and will not be changed to the one with ads.  I asked her to confirm and she put me on hold, came back a couple minutes later and confirmed no change to my Netflix.  As this is different from what I was told the last 2 times I called, I supposed I will see what happens over the next day or two when the change is taking place.  

I contacted CS last week spoke with T-specialist. Like you , rep insured me no change would take place to my Basic plan. He also attached personal Guarantee note to my account.

I'm hopeful he is right,  if not I'm sure credit will be issued thanks to attached note.

So far , I haven't received Netflix change text message.

No change has occurred In Netflix App/Account/Plan Details. It shows - Basic HD.

wsbrightfl wrote:

I called in for the third time about this change and asked for a Supervisor to discuss it.  I finally got through to a Supervisor, who looked up my account and she said that as I am on the Magenta Max 55+ with 3 lines, my Netflix service is grandfathered in and will not be changed to the one with ads.  I asked her to confirm and she put me on hold, came back a couple minutes later and confirmed no change to my Netflix.  As this is different from what I was told the last 2 times I called, I supposed I will see what happens over the next day or two when the change is taking place.  

I just checked and my Netflix account has not change.  I will check back later, but that last support agent may have been right that my account is grandfathered in.  I am hopeful.

.

I called in for the third time about this change and asked for a Supervisor to discuss it.  I finally got through to a Supervisor, who looked up my account and she said that as I am on the Magenta Max 55+ with 3 lines, my Netflix service is grandfathered in and will not be changed to the one with ads.  I asked her to confirm and she put me on hold, came back a couple minutes later and confirmed no change to my Netflix.  As this is different from what I was told the last 2 times I called, I supposed I will see what happens over the next day or two when the change is taking place.  

According to the Netflix website if you currently have basic you are grandfathered in until you cancel or change your account so why wouldn’t we be grandfathered in the same way with Tmobile.  If we currently have the basic plan we should be grandfathered in according the Netflix.

I'm sorry but if people realized it's actually costing you more do you have T-Mobile on us for Netflix or even Paramount then they wouldn't use those benefits. Because I was grandfathered in under a plan that they no longer have anymore and it was cheaper for me to pay out of pocket for Paramount and Netflix and tell my kids wanted smart watches so then I had to upgrade my plan to the magenta which almost doubled my phone bill so now I'm paying almost $400 a month instead of $150 because of the change in the plans and the additional lines for the smart watches. But also with that we get unlimited data which is the best benefit that is if it would actually work all the time. And also every time I went into upgrade my phones they totally screwed up my account so bad it took me months to get it fixed so when I do decide to upgrade phones again I will be switching from T-Mobile and I've been with them for 13 years. I thought the whole thing would be coming 5G was things worth just get better and possibly a little cheaper but it's only gotten worse and more expensive. 

hsinglet3 wrote:

I agree! Definitely a downgrade with the ads. Hopefully we can pay the difference to get no ads. 

I inquired and it would be another 9.50 per month without ads. I hadnt even had Tmobile for a year yet. 

Kai_28 wrote:

Classic Bait and Switch X 2. As a loyal Verizon customer for 10+ years, I signed up for the G05G Plus55 Plan in Aug 2023 only after being hounded by my spouse for months prior because of the free wifi perks on American and Delta with a qualifying T-Mobile #. Netflix (no ads) was the game changer that finally made me agree to switch from Verizon. Since switching, Delta announced that free wifi will be available on all flights by the end of 2024 with only a SkyMiles account. Nearly all of Delta’s domestic fleet is retrofitted and their international fleet is in progress. American has similar plans for their fleet. Netflix (w/ads) is a definite downgrade regardless of multiple screens and 1080P. There is no way in h*** that neither me or my spouse will stay focused on a movie with ads that eat up an extra 30+ minutes of ad-time, either with Netflix, Hulu, or other streaming services. Does T-Mobile think our time is overvalued? Apparently so. As consumers we have no empathy toward who subsidizes who, i.e. Netflix vs T-Mobile or their advertisers; our concern is honoring the original deal, and not having to pay an “upgrade” fee. Guess we were just hooked and reeled in. Now after just 5 months, need to start searching the carrier landscape for a better deal. Are you listening, Mike ?

The problem is no one ever reads the Tmobile promos terms and conditions or the even Tmobile’s terms and conditions for use of their network. In the terms Tmobile, nor any other carrier, guarantees service and can change plans when they want except for the carrier lock plans.

When they came out with Netflix on US I needed to change from my One plan to Magenta and pay $20 more a month. I just kept paying directly to Netflix at the time $7. It didn't make sense to change.