has anyone else been scammed by T-Mobile?

Shawn1 wrote:

beefly wrote:

Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me. 

In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) 

Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again.

Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous.

I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. 

T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo. 

 

they did the same thing to me. I will be calling and canceling. They can try to bill me and send me to Collections it doesn’t matter it’s easy to get cells phones off your record as they are notorious for ripping people off 

I think we should all try contacting legal department, Better Business Bureau, FCC, and then starting a class action law suit! I'm exhausted from dealing with T-Mobile managers that never call back, keep their promises, or resolve anything. I've been with T-Mobile for TEN YEARS, but now they're costing me my small business. 

Tried that.  T-Mobile is pathetic.  I’m going to start leaving reviews wherever I can.  Their reps lie one after the other.  Wish there was a good lawyer keeping track of all of these complaints.  A class action suit is probably the only thing that might get their attention, though doubtful.  Thanks.  

InletMark wrote:

Yes I have been.  The stores operate separately from the online and phone support.  T Mobile has been sued for certain sales practices.  The coverage map here does not coincide with its actual range.  I’ve had to call at 20 times about my bill.  Never received rebates I was promised.   All calls are to foreign call centers that have poor communication skills.  There’s no approachable management.  Even terminating my service didn’t phase them.  I was so hopeful. This weekend alone I wasted two hrs on hold and having to repeatedly explain my issue.

This thread should tell you all you need to know.   Not any attempt to reconcile customer’s issues.  It’s the new state of tech.  They’re not beholden to anyone.   
 

 

hard to do when the site itself is primarily peer to peer assistance..

Yes I have been.  The stores operate separately from the online and phone support.  T Mobile has been sued for certain sales practices.  The coverage map here does not coincide with its actual range.  I’ve had to call at 20 times about my bill.  Never received rebates I was promised.   All calls are to foreign call centers that have poor communication skills.  There’s no approachable management.  Even terminating my service didn’t phase them.  I was so hopeful. This weekend alone I wasted two hrs on hold and having to repeatedly explain my issue.

This thread should tell you all you need to know.   Not any attempt to reconcile customer’s issues.  It’s the new state of tech.  They’re not beholden to anyone.   
 

Same scam happened with me. They offered me a promotion for $800/- credit for upgrading my phone just before Christmas. I signed up for the promo and two different agents on two different days confirmed I have the promo but now when I am ready to turn in my old phone now they are saying I am not eligible for the promo and I will have to pay the full price for the phone and they don’t see anything in the system and I cannot return the new devices since I am past the “buyer’s remorse” period. Very scammy move. Please be very careful. 

beefly wrote:

Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me. 

In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) 

Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again.

Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous.

I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. 

T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo. 

 

this is almost the exact thing happened with me all the way down to the fact I left my phone at the store and for like 3 months until I finally threw a fit they quit charging me for it, that’s when I found out that not all T-Mobile is not the same. Some stores are satellite stores and some are directly owned by T-Mobile! I was like “are you serious?” Who knew? were you ever able to settle this issue?

T mobile is horrible and very expensive!! I purchased my iPhone 14 Pro around May/June did not pay it in full I was doing payments and I still am till this day. A few months ago I noticed my bill go up and I seen 2 iPhone 15 pros were added to my account when I asked them about it they said I purchased the phone with a check signed “Jane doe” I communicated that I did not purchase those phone and I never had those phones and I told them to transfer me to their fraud department. But first in my understanding how can y’all let someone on my account sign a check under the name Jane Doe ???? I just feel like the payment should’ve never even been able to go through they ended up cancelling those phones on my line but my billing was still high .i  was paying $174 a month for a “free “ Apple Watch and my iPhone 14 Pro and since they had those phones on my acct I am now paying 263 monthly 

Same pattern here.  The only reason my wife changed her older iPhone with an iPhone 15 was due to a “special promo” that they would discount ~$350 for her phone. I haven’t seen any indication of the promised promo and now their customer support says that there were no applicable special promos for her.  They said her phone’s trade-in value was $5 but they actually gave her $25 credit (so I should be happy??). Look, she would not have traded her perfectly clean and functioning phone for $25 if they told me that at the store!!  I tried to fix this issue at their several TMOBILE stores and also via several support calls but no luck so far.  The senior management has reviewed the situation and there’s nothing else they can do for us.  

Also, if you’re trying out their 5G home internet service and return it to a store, be sure to call their customer support and have them cancel the line.  Otherwise, you’ll be charged even when you return their device within the trial period.  Store employees won’t tell you about the “right procedure” and it will be a hassle to fix the billing problem.  I ended up paying a payment overdue fee for the home internet service that I’ve never used. 

Lesson learned: I no longer trust any of their promos or trials. One more pain and I’ll switch back to AT&T.  I’d be happy to pay a bit higher price than spending the time and energy to deal with this nonsense.  TMOBILE, to answer your question, I would definitely not recommend your service to my friends and family.  

Similar story, though possibly worse.  Upgraded account, purchased a iPhone 15, traded in iPhone 11.  UPS 'lost' the new phone during delivery.  They actually put it in writing.  Nearly 4 months later, still being billed for the iPhone 15 we never received.  Fortunately, UPS admitted to the loss before we turned over our trade in.  I call T-Mobile every week or two, talk to the nicest people who are extremely apologetic and promise of investigations and an immediate fix, and then nothing happens.   This is either an intentional scam or complete incompetence.  This is not rocket science!  I have completely lost my confidence and trust in T-Mobile.

beefly wrote:

Hello, fellow T-Mobile customers. I am merely writing this with the hope that someone at T-Mobile will read it and FINALLY, after SEVEN months of headaches, fix and properly bill me. 

In December of 2022 I turned in my iPhone XR in exchange for the iPhone 14 and added a line because T-Mobile was running an $800 off the new phone promo. I handed my phone over to an associate in the store. Well, we are coming up on July 2023 and every month I have to waste my time fighting to have my bill corrected because every month T-Mobile does not apply the promo (bill credits.) 

Every month whomever helps me promises that they have updated and fixed the error, but the next month it is the same old story. At some point I was told that they never received my trade-in, which is absurd because it was not lost in the mail or something. I handed it over in the store! So, did the associate pocket my trade-in?? I was told they would investigate and follow up with me. I never received a follow-up, and then I was incorrectly billed again.

Nobody at T-Mobile will provide a point of contact, someone who I can communicate with so that I do not have to spend an hour+ every month explaining the problem again with someone new. It is terrible service. I have been more than patient. This is ridiculous.

I would NEVER ever ever recommend T-Mobile to anyone based on this experience. I feel stuck because if I cancel my service with T-Mobile then they will say that I still owe the balance of the iPhone 14. I am happy to pay the small amount that I might actually owe at this point, but they might say I am working off the full cost of a new phone, vs the $300 that it should be because of the promo. 

T-Mobile, please fix my account! Please bill me properly! At this point I feel that you have stolen my iPhone XR and are ripping me off/trying to steal more from me by not honoring the promo. 

 

they did the same thing to me. I will be calling and canceling. They can try to bill me and send me to Collections it doesn’t matter it’s easy to get cells phones off your record as they are notorious for ripping people off