Forum Discussion

NetworkGuy's avatar
NetworkGuy
Newbie Caller
2 years ago
Solved

International Roaming Setting

Hi, We are new to T-Mobile and will be International. I have checked the T-Mobile site and all of the locations are covered by our plan (Magenta Plus 55+).  My question is what should the setting o...
international
roaming
  • NetworkGuy's avatar
    NetworkGuy
    2 years ago

    I checked the T-Mobile Profile for each line. There is a setting for:

    Block Charged International Roaming   ON

    and

    Block International Roaming (including Charged International Roaming)    OFF

    Since our plan includes International in 215 countries, I am assuming the setting should be as above.

    Thanks

syaoran's avatar
syaoran
Transmission Titan
2 years ago
NetworkGuy wrote:

Hi,

We are new to T-Mobile and will be International. I have checked the T-Mobile site and all of the locations are covered by our plan (Magenta Plus 55+). 

My question is what should the setting on our phone be? (We both have Samsung Galaxy phones)

I am assuming that we should have Roaming turned on.

 

 

Yes.  Roaming needs to be turned on in your device settings.  You might also want to check with Customer Care to ensure roaming is enabled for your account.  You can do that by calling 611 or by reaching out to T-Mobile through DM on Facebook or Twitter.