Forum Discussion

SS_Algonquin's avatar
SS_Algonquin
Newbie Caller
2 years ago

Keep losing internet connection

Regularly, we lose Internet connection. Is there some monthly upkeep i am not doing?

  • Buck_Cook's avatar
    Buck_Cook
    Network Novice

    Try this fix.  I was powering down the Nokia Gateway, and plugging it back in rather than using the reset port.

     Please follow the step below to reset the gateway device.

    Press-and-hold a paperclip in the Reset
    port.

    The LCD screen will display a counter. Before the counter reaches 4, withdraw the paperclip.

    The T-Mobile Nokia 5G21 Gateway will automatically reboot.


    Once it is rebooted, wait for 2-3 minutes and then pair the device and confirm if the issue is resolved, I am here with you to help you.

    After I reset the Gateway, I didn’t have to re-pair any of my computers or TVs.

  • DallR1's avatar
    DallR1
    Network Novice

    Sadly, I wouldn’t recommend Tmobile home internet as a primary gateway for multiple streaming devices in the home. In theory it works but cellular networks are historically congested at peak hours. Stick with a solid ISP in your area with say, EERO mesh WiFi and you’ll rarely have issues. If you have no choice, place nearest a window and hope for max signal.